Complaint Review: Credit Check Total
Credit Check Total Experian Deceptive, Scammers, Poor & Sorry Customer Service Nationwide
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CreditCheck Total does NOT work with their customers in ANY way. I was under the impression there was a 14 day trial and when I called I was told 2 different time frames. The first agent told me it was 7 days and the second one told me it was 9. I posted to my calendar to cancel on Wednesday (13th day) and saw I was charged on Monday so I called. I let them know how I was referred and why I was using the service. The supervisor continued to repeat her script and that is all she would say outside of "Sorry about that." I have signed up with many credit check services for free trials and while they all say that they won't refund you if you don't call to cancel before the trial ends they all do EXCEPT these fools. Obviously they care more about collecting the $30 vs protecting their reputation. Even after I explained that I have not logged in since I ordered the report they didn't care. Poor Customer Service in which Customer Relations 101 was never taught to this company. Just as I was positively referred to their company and I'm posting this in hopes that someone else doesn't sign up and get ripped off. I let the person know who referred me what happened and she was shocked, hopefully will be leary to refer anyone else.
This report was posted on Ripoff Report on 08/12/2014 08:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/credit-check-total/nationwide/credit-check-total-experian-deceptive-scammers-poor-sorry-customer-service-nationwide-1169229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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