Cricket Communications Fruadulent Billing & Terrible Customer Service Phoenix Arizona

It's not only their fraudulent billing and piss poor customer service, although that's more than enough...it's all of Cricket Communications in general and how they do business. I'm amazed no one has gotten together and filed a class action suit against them.

You sign up for auto bill pay, you get billed twice occasionally, your only option is go through the maze of calls and unconcerned CS Reps. Your final choice, wait 10 to 30 days for a refund or blow it off and let it be applied to next month's billing. Does Cricket ever give you 10 to 30 days to pay your bill after it's due ?....No....

You cancel this auto pay and sign up for paperless billing and notification alerts, you get your pay reminder days after it's due. You spend periods of time trying to pay your bill online or over the phone. Sometimes the systems works and a lot of the time it doesn't. If you can get it done before Cricket turns your service off, cool. If not, the service gets shut off and there's a 15.00 restore fee.
You might get a credit if you can finally get through to someone and that some one actually gives a s**t. In 3 years of off and on with Cricket service, and many, many calls to customer service, I have found 3 CS rep that was actually helpful. E-mail to Cricket is a waste of time once you can find the link that they've cleverly made hard to find. Very rarely do they respond to e-mail.

Billing for charges you didn't sign up for. More hassles getting through to anyone. E-mails unanswered. If you do get through and they agree there is a problem, your still 10 to 30 days out from a credit. So you have to pay the bill or risk having the phone shut off and going through the restore process with the additional charges.

Very few CS Reps at Cricket care one way or another. Most attitudes I've encountered with CS Reps at Cricket is it's not their problem now, right or wrong, that's the way it is like it or not.

Cricket as a cell phone provider compared to other providers for the level of services provided in consideration for the money spent is a great deal, $50.00 less than their competitors. But good deal's only happen when customer service stands behind the product they offer. This is not the case with Cricket. You would think it would be easier for Cricket to correct the problems and need less CS Reps and than it continue it's course needing more CS Reps to deal with the BS and losing customers continually.

Not how I would run my company. And yes I own one which is successful.
Before I started my own company, I was a VP for a Hospitality Group that managed 28 resort properties. I know a little about customer service.

Cricket needs to learn a bunch of it.
I hate to see such a great concept go to waste because of such poor, but correctable, business practices.

I don't know how Cricket is going to stay in business with these reports of piss poor customer service. What kind of fraudulent billing did you encounter?

There is one thing I do know about customer service after being a customer service representative for over 4 years now: just because a CSR on the phone says "no" or doesn't give you the answer you want doesn't mean that the customer service was poor. I was known for giving good customer service regardless of the outcome. Sometimes, I had to explain to customers how the billing is generated and explain how prorates work based on the service they chose. This especially became hairy when I had to explain what happens in billing when a customer changes their rate plan. Once I explained how it works, the customer may not have liked the answer, but they were glad I explained it to them and more aware of what happens when they make changes to their account.

Could you explain the fraudulent billing you encountered so that all can know about these fraudulent charges?