Cricket Wireless Cricket lies to their customers wont accept the responsibility for their actions, this company is very dirty Denver Colorado

I am a manager of a Cricket Authorized store in Colorado.

I am sorry the store you initially went to could not help you.

The reason you must go to a Cricket Owned store for bill adjustments, credits, warranty, and insurance issues is because at this time Cricket does not give its authorized dealers permission to edit certain things on a customer's account once it has been created.
So an Auth. Dealer store sending someone to a corporate location does not mean they are avoiding a customer or giving them the run around. It simply means that particular store cannot access certain parts of customer's accounts for proper adjustments.

I do know corporate leaders are looking into changing this with-in the near future to make things less painful for our customers.

I sure wish Cricket ha more customer service reps like you! Unfortunately, their customer service dep is absolutely the most horrible!!! I have been told so many things by a rep and then find it to be untrue. The latest incident...I went into a store to pay my bill. I asked the cashier why it seems that my monthly bill has been different each time and higher. The cashier went back through the months and saw 2 $15.00 charges, in black in white, that were filed incorrectly. Ofcourse cricket does not give their own STORES the authority to fix error, the custome is given the run around and told to go to the "corporate store" or call the worst customer service line in existance! After calling customer service, surprisingly I got a rep that I could understand and she got help from a supervisor and found the charges. I was on the line for all of 30minutes but they got the request in and insured me that I would see the credit on my next bill plus taxes. Ofcourse it did not happen so I called customer service back to inquire. The first guy I spoke with, very nice guy, we were in mid conversation and I guess as soon as he heard the word "credit", he transferred me to someone else without warning. The rep that I got was a complete, I don't think I'm allowed to say. She kept overtalking her self and making things up. First it was I dont see the note in the account concerning the refund. Then it was, perhaps that note wasnt intended for your account.....WHAT!!!! Finally I asked to speak with a supervisor, she kept me on hold and then hung up on me. Called back and each time was transferred to a "lead team member" because the reps who answer first cannot address credits. The second lead rep read to me the note left my the rep who authorized the credit, stated that he could honor it because it was promised but he would have to enter it correctly. He put me on hold to enter it and then HUNG UP ON ME! Called again and this time, miraculously, the rep could not longer see the initial note, authorizing the credit and could do nothing for me. He stated to go back to the store again and make them give the refund. I went to the store who stated they could only do it if I had the receipt.... Yeah, from months ago...I think not!! I have never heard of a company, who can see their own mistake in black and white not being able to fix it without a receipt! Completely different story if there is a dispute of wheter or not the mistake ocurred...YOU SEE THE MISTAKE SO JUST FIX IT FOR CRYING OUT LOUD!!!! A $45.00 per month bill is just no longer worth the INCOMPETENCE!

I have had Cricket since 2007 and the only problem I have had was a month ago(May 2009)They sent me a bill for $120 when my bill should only $70(for a phone line and internet). They had in their system that I had signed up for another telephone line. I called them up, only on hold for about 5 minutes and they took the line off apologizing and giving me credit for the next month, before this I have never had problems. I have not had a problem this month either.

I went to add another line to my Cricket account in July, and purchased the Kyocera Lingo (promotional-$80 rebate). I asked the salesmen how I would be receiving the rebate and he said it would be sent with my first month's bill, because I requested paper bills.

My address was inputed wrong (I've changed it in several different stores, to make it the right address!!! And I've called as well) I never received my paper bills until 3 months after, and when I finally discovered the "rebate form" via google, not my phone company, I ended up writing a letter to explain to Cricket what the issue was.

My response was not at all what I imagined, instead it said that my letter was post-marked after the latest acceptable date (I explained the issue in detail in my letter, if they had read it, I do not believe the response would have been the same) Interestingly enough, there was another promotion for the same phone and a rebate of $100. So if the company lied to me and wasted enough time to keep their $80....why couldn't they fix the problem they created in relation to the new promotion?

I did not tell them MY address wrong, I verified it more than 3 times. Cricket LIES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I used to be a Tech Support CSR for Cricket. From what I see, someone has either messed up your account, or the CSR instructed you incorrectly as to the charges on your account.

First of all, I can explain a few things. When you buy a new Cricket phone, your first month IS free because the price of your phone INCLUDES the first month of service and your account is a "pre-pay" account, meaning you "pay for your service BEFORE you use it". Stated another way, you're paying for the FOLLOWING month of service when you pay your bill.

Secondly, if you pay any extra over the price of your phone, it DOES go TOWARD the second month of service. However, if you did NOT pay ENTIRELY for the 2nd month of service, Cricket's billing system is VERY UNFORGIVING. Even if you are 1 PENNY short, their billing system will suspend your account until that month is paid for IN FULL. So, it's *possible* you did not pay for the ENTIRE 2nd month of service.

When you got the bill in the mail, it was a bill for the month of August and September, not for July and August. Remember, your billing is "pre-pay", meaning you pay for your service BEFORE you use it.

Hope that helps explain your billing since the CSRs were too dumb to remember what they were trained on in Cricket's billing training...