Cricket Wireless Refuses to resolve the issues THEY caused! GA Atlanta

DO NOT ORDER ONLINE or deal with this craycray company! They sent me a broken phone, then refused to send a new one (because of some stupid rule that it HAS to be the simcard, which it wasn't), they refused to refund, and refused to send an RA. I had no phone at all as my number was already ported over so I had to go to the store due to the "robot people" on their online Customer Service chats or phone, none which is competent in the least. It went in a continuous loop off cliffs in outer space.

After the store got to see the usual incompetence of online customer service, they got an RA. Now the online refuses to send me a new phone, even though there is proof of UPS received. No one knows anything to escalate or do a da*m thing!! This is beyond ridiculous and I have filed with FCC. If there is a CEO that actually reads these reviews, they need to allow new phone from retail stores and reimburse them for the trouble your online bozo dept has caused.