Cross Country home services Rip-Off and Is a Fraud florida

Looking at my statement with my mortgage with Ocwen .I relized I was being charged $19.99 a month for Cross Counrty Home Services ,A service I did not sign up for since 2012 ,Called them up they gave me a policy # never seen any paperwork from these people They said we cashed a $2.50 check that was in my Mortgage envelope .I have a husband that is disabled ,I told them I want my Canceled check and policy papers and to cancel.They will not reemburse me .to make it worst is I put out $3.000 dollars  to replace a central  Air conditioner in 2013 .IF I knew I had  coveraged I would of called them I had to get it fixed right away because of my husband  I told them I want my Remburement of my payments or they are paying for my air conditioner because I was covered by them but never notified me ,WeLL THere response was Sorry you can't do anything but we will stop takeing payment out  I think This is very sneaky and taken advatage of people in these hard times plus the writing on these offers should be in regular writing not checks plus I still never recieved any paperwork