Complaint Review: SEARS Home Warranty - Fort Lauderdale Florida
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- Author Not Confirmed
- SEARS Home Warranty .1625 NW 136th Ave., Suite 200, Building E Fort Lauderdale, Florida United States
- Phone: 855-256-2467
- Web: https://www.cchs.com/about-us
- Category: Home Warranty Companies
SEARS Home Warranty HomeSure Services, HomeSure of America Inc., Country Home Services, Cross Country Home Services, CCHS SEARS Home Warranty through HomeSure/CCHS is Worthless Fort Lauderdale Florida
*UPDATE Employee: Claim Review
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A Sears repair technician pushed me to buy one of these warranties when he serviced my fridge. I'm sure he was bonused for selling it, and the tease was that the service he performed that day would be 1/2 price IF I entered into a year's contract to cover my appliances for $50/month. Sounded fair, so I did it. Then I needed a repair on both my dryer and my built-in range exhaust fan. It took two days to get a repairman out, and it was a third party repair shop, not Sears. He diagnosed the prob, said he'd order the parts, assured me it would be quick and that the parts were easy to get.
It took 8 days for the dryer repair, and that was after a lot of back and forth, with repeated calls to the independent contractor. Then, on day 10, a rep from HomeSure/CCHS calls to say that the range exhaust unit will not be repaired at all, because the fine print excludes it.
This report was posted on Ripoff Report on 02/16/2018 03:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-home-warranty/fort-lauderdale-florida-33323/sears-home-warranty-homesure-services-homesure-of-america-inc-country-home-services-c-1429652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Claim Review
AUTHOR: Stephanie - (United States)
SUBMITTED: Monday, February 19, 2018
I appreciate your feedback and am sorry to hear that your claim experience was not what you expected. As with all warranties, coverage is detailed in the Agreement and there are items that may not be covered. It is clear that your experience was unsatisfactory, and if you would like us to review your claim to ensure that you received the full benefit of your warranty, we would be happy to do so. Please email us directly at erelations@cchs.com with your full property address or claim number and a member of our team will review and follow up with you directly. Thank you! - Stephanie
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