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Report: #1415674

Complaint Review: Sears Home Warranty -

  • Submitted:
  • Updated:
  • Reported By: Rosemary — Brookfield Connecticut United States
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  • Sears Home Warranty United States

Sears Home Warranty Falsified a warranty contract. Took my money and did not provide any services. Nationwide

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Approx.September 25, 2017, our fridge/freezer broke.

I tried to call local techs but couldn't get anyone so I broke down and called Sears. They convinced me to buy a Home Warranty. I've heard good things about home warranties and though, "why not". Biggest mistake of my life.

7 service calls, 10 1/2 weeks, cancellation and no shows by tech and still no fridge. Made it through Thanksgiving without one, and refuse to do Christmas without one. They explained that "I should be eligible for a voucher on the next call." That's their explanation after 10 1/2 weeks and still no working fridge. Well, we gave up that voucher and went and bought a fridge at Best Buy. This is a disgrace.

Why they can get away with this is beyond me.

I will never shop at Sears again.

I want this warranty cancelled and a refund of the 3 months of premiums you've gotten for absolutely nothing but aggravation. They don't help, their technicians don't help, their customer service does absolutely nothing.

Save your money and go elsewhere.

This report was posted on Ripoff Report on 12/07/2017 05:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-home-warranty/sears-home-warranty-falsified-a-warranty-contract-took-my-money-and-did-not-provide-any-s-1415674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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