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Report: #1448566

Complaint Review: Sears Home Warranty - Norfolk Virginia

  • Submitted:
  • Updated:
  • Reported By: DisgruntledInNorfolk — Norfolk United States
  • Author Confirmed What's this?
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  • Sears Home Warranty Norfolk, Virginia United States

Sears Home Warranty mendacious, exploitative customer service Norfolk Virginia

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Recently, I called Sears Home Warranty to fix a handle of my microwave. I had originally signed on with SHW based on a previous contact with Sears service who promised that SHW would cover this kind of thing.

The repairman sent for the repair recently ordered the handle and found a way it could be covered by the policy. He ordered the part and scheduled a second repairman to perform the fix. I was contacted the day before the arrival of the second by someone at Sears, who said that the repair is canceled because "the part is no longer available". I found out what the unavailable part number is, which I was told on the phone is WB15X10069; doing a search for this part online, it is everywhere on Amazon and indeed on Google.

SWH canceled the repair based on a complete bald-faced lie about the obsolescence of the part. When I enquired whether they would in fact replace the microwave, I was told no: this part is not covered because it is "structural and not mechanical". That too is a lie, since the handle is part of a moving assembly that opens the door of the microwave.

This is a home insurance company that costs roughly double of some other companies. Customer service is utter garbage, built on mendacity and customer exploitation.

This report was posted on Ripoff Report on 06/22/2018 11:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-home-warranty/norfolk-virginia/sears-home-warranty-mendacious-exploitative-customer-service-norfolk-virginia-1448566. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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