Cross Country Home Services CCHS Home Appliance Insurance Denied Sunrise Florida

I have been paying on a home appliance insurance policy with CCHS for almost 30 years and when one of my two home central heat pumps finally goes out and is classified by the technician that it needs to be completly replaced and after CCHS having sent this technician out to my home to work on it and causing me to have to wait for their responce for almost two weeks they answer by saying that it is not covered. I was assured by them that both my heat pumps were covered on several occasions but now they say only one can be claimed. Now I'm stuck in Florida with mid ninty degree temps with no A/C for that whole half of the house. I have to wait half an hour or more on hold each time I call them and it has taken so much of my time and effort to even get this far with them. They are not worth the paper the policy is printed on.