CSA Travel Protection CSA, CSA Travel Protection This "insurance" does not insure anything - they have excluded anything that would normally happen to you San Diego California

We are sorry to hear about your negative experience and the circumstances surrounding your claim. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions you may have. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. As you mention, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Unfortunately we were unable to locate the details of your plan or claim based upon the information provided with you review. Our Trip Cancellation coverage includes a number of different covered events and is typically able to provide coverage if you are forced to cancel your trip due to an unforeseen sickness of yourself, a family member or a traveling companion. While some plans are unable to provide coverage for losses resulting from pre-existing medical conditions, others are able to provide coverage for such losses if certain requirements are met. Please reach out to us at the phone number or email provided above so we can review your claim with you. We hope to hear from you soon.