Complaint Review: CSA Travel Protection - Internet
- CSA Travel Protection Internet United States of America
- Phone: (800) 348-9505
- Web: http://www.csatravelprotection.com/
- Category: Travel Services
CSA Travel Protection Europ Assistance; Stonebridge Casualty Insurance Read, read, read the fine print before you buy! Internet
*UPDATE Employee: We agree that you should read your policy thoroughly before purchase
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
back, but it was too late because we were already 9 hours away. After a couple of letters, and phone calls explaining in detail to the agent what had happened, CSA didn't want to reimburse any money spent that Monday for gas, hotel, nor food (though it's spelt in the contract that they should). They also didn't take into consideration we HAD to leave on Sunday afternoon instead of Monday morning and ended us charging us for 2 nights of vacation. So at the end, they paid us some of the money, but not all what we were entitled to. The woman (Susan) didn't even acknowledge my letters! They have terrible customer service, and its not worth the money, in my opinion. If a hurricane doesnt do it, I dont know what else would!!!
This report was posted on Ripoff Report on 10/22/2012 06:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/csa-travel-protection/internet/csa-travel-protection-europ-assistance-stonebridge-casualty-insurance-read-read-read-th-958153. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 UPDATE Employee
We agree that you should read your policy thoroughly before purchase
AUTHOR: CSA Travel Protection - (United States of America)
SUBMITTED: Tuesday, October 23, 2012
We're sorry that you experienced confusion and frustration regarding coverage for your recent trip. Each plan does include terms, conditions and exclusions, which we spell out clearly in our policy (available for review prior to purchase). In fact, we encourage all policyholders and prospective customers to read their policy clearly before purchasing.
We proudly stand behind our products and services. That's why we offer a 10-day free look on all our travel insurance plans. We will provide a refund of your insurance premium if you cancel your insurance within 10 days of purchase and have not filed a claim or departed on your trip.
CSA is committed to its customers and holds an A+ rating from the Better Business Bureau. If you have additional questions, please call us at (877) 243-4135, or send an email to csa@csatravelprotection.com.
Advertisers above have met our
strict standards for business conduct.