CVS/Caremark Mail Order CVS Mail Order protocols are like Dr. Jeckle and Mr. Hyde - never know what drug they want you to order! Nationwide

CVS/Caremark Mail Order Program is a disaster - What a miserable failure of a system that is only a slave to their own ridiculous protocols. Since May 3, I have been trying to get Caremark to fill a 90-day prescription for my diabetic son. It's July 29, and still no insulin has been filled.

Why you may ask? Because Caremark continues to change their story which drug they will pay for Humalog or Novolog. The doctor's office has sent at least 8 prescription requests since May 3.... I have made countless escalated calls to 1-800-552-8159, only to be lost in the circular flood of CSR's who have no authority to think for themselves. Who suffers at the end of this story, my 11-year old child who needs insulin to SURVIVE!

Here is what their Corporate Code of Conduct says on their webpage "At CVS Health, we know that to make a difference, you have to do things differently. So we’re reinventing pharmacy to provide caring expert guidance, new cost-effective solutions, and even more convenient access to care. You might not expect this from a pharmacy or a PBM, but you can expect it from a pharmacy innovation company. That’s CVS Health. We are helping people on their path to better health. It’s our purpose, our promise, our passion…every day."

That's just a d**n lie. My son is evidence of that!