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Report: #1463920

Complaint Review: Cymax Stores - burnaby BC

  • Submitted:
  • Updated:
  • Reported By: Randy — Fontana CA United States
  • Cymax Stores unit 310, 4170 Still Creek Dr burnaby, BC Canada

Cymax Stores Horribly service, and unknown reason for non-delivery burnaby BC

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Order# VRC121-16793956

 

It's been 6 weeks since I ordered my office furniture, and it still hasn't shipped yet. The "fast delivery" on their site is essentially useless.

The original estimated delivery was about 2 weeks and here I am waiting for someone to do something. The company does not allow you to talk to anyone in customer service. Their phone # will only get you to a salesperson if you want to buy something. If you have an issue you are forced to write into their horrible customer service dept.

Their CS dept takes an average of 6 days to return an email. And if they say they will get back to you in 2-3 days, forget it. About 4 weeks in I did get a tracking #, only to see it was cancelled 2 days later. Another email and another 6 days later I get an email saying another tracking # with no explanation of what happened to the 1st.

It's been 5 days and the new tracking # simply says the freight order was placed.

Dealing with this company has been frustrating and totally useless. Save time and stress and find a more reputable vendor who provide any type of customer service which is better than the nothing service I've gotten from this company

This report was posted on Ripoff Report on 10/08/2018 04:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cymax-stores/burnaby-bc-v5c-6c6/cymax-stores-horribly-service-and-unknown-reason-for-non-delivery-burnaby-bc-1463920. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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