Complaint Review: Dazzle Smile - DesMoines Iowa
- Dazzle Smile PO Box 10276 DesMoines, Iowa United States of America
- Phone: 8669892686
- Web:
- Category: Dental Services
Dazzle Smile Dazzle White, World Fitness ,Inner Secrets Unauthorized charges on credit card, bait and switch DesMoines, Iowa
*UPDATE Employee: Hello,
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I just spent 45 minutes of my "family time" on the phone cancelling charges for products that I didn't even order.
I signed up for what I thought was a free teeth whitening product with the stipulation that I would pay the shipping charges only and only get charged if I decided to order the product.
I was contacted by a woman only 2 days after signing up for this Dazzle White and I asked her if I would be charged for any membership. She told me "no" on the phone. Very deceptive. Apparently when you sign up for the trial you sign up for every magazine, weight loss, and dog and pony show out there.
I received a package in the mail the other day with all kinds of whitening products. Apparently the fine print says that by getting the trial product you are automatically signing up for a membership and charge $79.28 every month.
This is deceptive. They draw you in by charging only shipping and turn around and charge you for every kit, magazine and product they offer.
I called every number listed on my credit card statement. They all said, disconnected and out of service. What does that tell you?
When I did finally reach a good number, I waited on the phone line for several minutes. I did fianlly speak to relatively friendly representatives who told me that they could not credit back the charges.
I told them that "they will" credit back the charges. I told them that a friend of mine who is a local District Attorney was going to contact the NYS Attorney General's office. I was told by all 4 represenatives that my card would be credited back in 10 business days.
I can't believe the many reports about this company. Is anyone doing anything about it?
This report was posted on Ripoff Report on 09/24/2009 05:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dazzle-smile/desmoines-iowa-50381/dazzle-smile-dazzle-white-world-fitness-inner-secrets-unauthorized-charges-on-credit-car-500060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Hello,
AUTHOR: Gemma R. - (USA)
SUBMITTED: Tuesday, October 06, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,


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