Complaint Review: Dell Computers - Austin Texas
- Dell Computers dell.com Austin, Texas U.S.A.
- Phone:
- Web:
- Category: Computer Dealers
Dell Computers ripoff, refuse to honor rebate Austin Texas
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Dell has refused to honor a $150.00 rebate for a desktop computer. I had bought a desktop and a laptop within one month.
I mailed in the packing slip and the rebate form, to Dell. They emailed me back, a month later, stating that I had mailed in the wrong packing slip. The packing slip I had mailed in was for the printer. They also sent me a card through snail mail.
I replied to the email with the correct order number, and I sent in the paperwork with the correct number through snail mail, along with the card.
This has been since April, 2006. I have not heard from them, so I emailed customer service, nothing.
Finally, I emailed them again and told them that, "It was such a shame that Dell has good products, but a very inadequate Customer Service Department." They will not answer my emails at all.
To top it off, I'm having trouble with my laptop, and I cannot get any help from Customer Support. The last time I called, they routed me through 5 or 6 different people. After an hour, I was disconnected.
I am so frustrated with Dell. I have always wanted a Dell Computer. Now, I wish I would have stayed with HP.
Carolyn
Spring, Texas
U.S.A.
This report was posted on Ripoff Report on 08/23/2006 08:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dell-computers/austin-texas/dell-computers-ripoff-refuse-to-honor-rebate-austin-texas-207474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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