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Report: #1409646

Complaint Review: Dell Computers - Round Rock Texas

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  • Reported By: David — Bradenton Florida United States
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  • Dell Computers 1 Dell Way Round Rock, Texas United States

Dell Computers Failure to provide reasonable remedy Nationwide

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I NEVER AGAIN will purchase another Dell Computer product. I recommend all my family and friends NEVER to purchase another Dell Computer product. In September 2016, I bought a new Dell laptop. In March 2017 it started experiencing intermittent system failures. By late April, the laptop would not turn on and its diagnostics indicated a motherboard failure. It was shipped to Dell for replacement of the motherboard. In late May, the laptop with the replaced motherboard arrived. By late September, it started experiencing intermittent system failures. By late September, 2017, the laptop again would not turn on and its diagnostics again indicated a motherboard failure. After a number of hours wading through the Dell consumer service process, they tell me that there was only a 60 day (or so) warranty on the replaced motherboard; that the overall warranty expired not later than 1 year from the original purchase date of the FIRST motherboard, and that the most that they will do will be to AGAIN replace the mother board IF I PAY approximately 70% of what I paid for the laptop (I suppose only to put in ANOTHER defective motherboard with a very short warranty), or give me a 10% discount on the purchase of another Dell laptop from Dell!  The bottom line is that Dell TWICE supplied a defective motherboard and refuses to stand behind its product or provide a reasonable remedy for its defective product.

This report was posted on Ripoff Report on 10/31/2017 08:40 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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