Dell Computers What Ever Happened To Good Ole Customer Service? Round Rock Texas

What Ever Happen To Good Ole Customer Service ?

Already frustrated by the fact that to use my laptop, it requires that I keep it plugged up.

I bought my computer from Dell in Jan. 2016 within 11 months the battery went out.  Called Dell constant run arounds.

A few more months go by still frustrated that my battery doesn’t work and all sorts of driver updates. I now use the laptop just to write and basic internet stuff.

I receive a pop up from Dell telling me to renew the warranty, you know the one we buy and they don’t fix or solve any issues ..that warranty.

Rude customer service , non-empathic and poor products is how I will serve Dell Computers up when asked my personal opinion of the company.

Sadly I am still in Nashville TN in need of a BATTERY!!! Surely Dell isn’t suffering so bad financially they are unable to send a battery a refurbish one something!!! Nope WE don’t care! Not our problem!  So again, What Ever Happen to Good Ole Customer Service? Before the bad review, before the phone calls, before the venting to friend s family, before the social media videos, and negative blogs, and forums? I will NEVER buy a Dell again! NEVER EVER!!! Oh and to add injury to insult after speaking to the final supervisor in desperation of not having to fix the problem, He then tell me that he can’t verify my name or address. Seriously! Ironic how you knew exactly where to ship this piece of crap computer to when I pulled my bank card out… Companies always remember the transactions where it involves taking your $$$$. Hmm??