Report: #1353591

Complaint Review: Dell Computers

  • Submitted: Thu, February 02, 2017
  • Updated: Thu, February 02, 2017
  • Reported By: T Boone — Virginia Beach Virginia USA
  • Dell Computers


Dell Computers Texas based Dell Computers Fraud, deception, kept money, sold defective laptop Texas Nationwide

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Dell's business model is very simple: give you decent customer service when you are purchasing a product, but then give you the absolute worst customer service once things go wrong. In fact, after I notified Dell in writing of a defective laptop well within the 30 day period, Dell stopped its previous email communications to me and failed to reply; when I called a couple weeks later and spoke with a number of customer service representatives for almost 2 hours, they promised me that they would email me a free shipping label and refund my money. However, after keeping me on hold for very long periods, each of the representatives came back on the line with the same story: we cannot override our system because your phone call is over 30 days from purchase, and so we will not be able to refund your money or send you a shipping label (this all, despite the fact that I have an email to Dell stating the problem well within 30 days, which I offered to forward to Dell, but which Dell said it was not set up to receive). In other words, Dell has absolutely no interest in helping consumers.

This report was posted on Ripoff Report on 02/02/2017 12:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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