Dell Computers Texas based Dell Computers Fraud, deception, kept money, sold defective laptop Texas Nationwide

Dell's business model is very simple: give you decent customer service when you are purchasing a product, but then give you the absolute worst customer service once things go wrong. In fact, after I notified Dell in writing of a defective laptop well within the 30 day period, Dell stopped its previous email communications to me and failed to reply; when I called a couple weeks later and spoke with a number of customer service representatives for almost 2 hours, they promised me that they would email me a free shipping label and refund my money. However, after keeping me on hold for very long periods, each of the representatives came back on the line with the same story: we cannot override our system because your phone call is over 30 days from purchase, and so we will not be able to refund your money or send you a shipping label (this all, despite the fact that I have an email to Dell stating the problem well within 30 days, which I offered to forward to Dell, but which Dell said it was not set up to receive). In other words, Dell has absolutely no interest in helping consumers.