Report: #476029

Complaint Review: Dell, Inc - LaVergne Tennessee

  • Submitted:
  • Updated:
  • Reported By: Green Bay Wisconsin
  • Dell, Inc Dell, Inc. 415 New Sanford Rd LaVergne, Tennessee U.S.A.

Dell, Inc DELL SOLD US A LEMON AND WON'T FIX IT! LaVergne Tennessee

*Consumer Comment: unfortunately

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We purchased a $1600.00 Dell laptop computer in May of 2009 for our son for a high school graduation gift. The computer worked fine for about two weeks until the "mother board" fried. We contacted Dell and they sent a representative out to replace it. After that my son could not load any software disks into the computer without a beeping sound and none of them would work. Again, my son contacted Dell on line and they told him they could fix it, but is would cost him another $140.00 even though we have an extended warranty. They said software wasn't included. Remember the computer is only two months old. I contacted them again and a technician tried to fix it over the phone, but to no avail. He then transferred us to customer care and we were told they could only fix it if we paid for it. I called back a third time to try to speak with someone I could understand and was transferred about four times to different departments and was given the same answer each time. I was then told if I wanted to speak to someone in the United States, I could take out a plan for that. I said, "you mean I have to pay to speak to someone in the United States even though I am from there and purchased the computer there?" and the answer was yes. T then told them I was very disappointed and would never purchase another Dell product again and would pass the word along. So here it is!

Green Bay, Wisconsin

This report was posted on Ripoff Report on 08/03/2009 01:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dell-inc/lavergne-tennessee-37086/dell-inc-dell-sold-us-a-lemon-and-wont-fix-it-lavergne-tennessee-476029. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Ashley - (U.S.A.)

POSTED: Monday, August 03, 2009
It is in their warranty agreement. The warranty is against hardware defects. They do not warranty the software, no major computer manufacturer will warranty the software.

What software is he attempting to install? has he contacted the manufacturer of the software?
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