DELL THE DELL FROM HELL Internet

In July 2010 I bought my Dell Studio 1749 from Incredible Connection in Menlyn, Pretoria, South Africa. (For me a whopping R13 000). It was faulty from day 5: too late for me to return it to the vendor. Every time I booted it would switch off.



Over a period of a month - until the end of August - I had to wrestle with the Call Centre (12KM away in India) to get the product repaired. The intestines were replaced over and over again. I had to reload and repurchase software to the tune of R5 000.



The keyboard was never replaced properly. It was buckled - albeit slightly - in the centre. This means that everytime I type a character any number of additional unitended characters are entered. Given that the keyboard was replaced twice and being thoroughly worn down be DELL and their unaccountable call centre, this was something I decided to live with.



The upshot is that while you can keep editing text in a document type file, you cannot log into websites for any assortment of transactions because you cannot control the password. It is blipped out as you type it. My access to the DELL hard drive is facial recognition so no password is needed for me to boot.



Most recently 2 weeks ago this situation became untenable - because of increasing work pressure - and I resolved to pursue the matter at all costs. Needless to say without success. DELL certainly does not require its call centre to be accountable. They undertake to have their supervisors call you back. This does not happen. One cannot enforce some form of accountability from DELL domestically.



DELL just cannot service its clients in SOUTH AFRICA.