Complaint Review: Dell - Internet
- Dell Internet United States of America
- Phone:
- Web: www.dell.com/epp
- Category: Computer Mail Order
Dell is cheating military personnel, Internet
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I am retired military. Recently I used the military web site (www.aafes.com) to order a new laptop from Dell. The AAFES web site gives you access to a discounted Dell web site. I ordered a 14r laptop with an upgrade to a 750GB hard drive.
I was happy to receive my laptop in only 2 days, but was disappointed when I found that it only had a 500GB hard drive. I contacted Dell and they immediately overnighted another laptop to me. I would have been happy, but this one also had only 500GB when I had paid for 750GB. I contacedt Dell again and don't hear from them for 2 days.
dAfter I emailed to request a status, they called and offered my a 750GB external hard drive. This was not acceptable to me and asked to get my laptop with the 750GB hard drive I had originally ordered. Dell told me they were not able to build that laptop and something was wrong with their web site. I expressed my concern that I probably wasn't the only person that had received the wrong upgade.
I have wasted a lot of my personal time starting up new laptops with all the downloads, dealing with Dell personnel, and waiting for the wrong laptops to be returnd.
I told Dell that I would be happy if they substituted the 14z that was only $18 more when going through the AAFES web site. Dell countered offered a $100 discount coupon. This would have been OK, but I had to order through another web site that didn't have the same military discounts AND I had to pay almost $50 in taxes that I didn't have to pay through the military site.
I am really concerned about how many people may have ordered a 14r with an upgraded hard drive and have not received it. Dell told me it was impossible, and didn't believe me until they had a technician remotely log on to the two laptops I had received. I know if someone like my parents had ordered the upgraded hard drive, they would not know how to check to make sure they got what they had ordered. I urge anyone with a Dell laptop to check and make sure they received the correct hard drive.
This report was posted on Ripoff Report on 04/12/2012 08:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dell/internet/dell-is-cheating-military-personnel-internet-867881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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