Report: #1439796

Complaint Review: Dell - Round Rock TX

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  • Updated:
  • Reported By: Dr. Donald C. Smith — Wallingford CT United States
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  • Dell 1 Round Rock Way Round Rock, TX United States

Dell Dell Refuse to Honor Warranty and Dell Repair Center Took My Laptop and Rendered It Unusable Round Rock TX Texas

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    DELL: SOMETIMES WE DON’T ALWAYS GET WHAT WE PAY FOR Don't believe everything a review says or what's motivating the author to write. These days paid advertisement can look quite real when it is in fact one the few actual examples we have of fake news. Never has there been a clearer case of buyer beware. See for yourself on the consumer complaint sites: (((REDACTED))), Ripoff Report, Hissing Kitty - any of them. At best, Dell’s corporate ethos is an illusion. In reality, their machines in my experience have been consistently inferior to the competition. Their customer service is the worst I've encountered, surpassed only by their incompetent technicians who took a working computer of mine and sent back it back stone cold dead. No regret, no shame, no reimbursement, no acceptance of responsibility. It could not be more evident that DELL doesn’t care about its customers. Their advanced resolution team is a joke. They could not so much as resolve a sandwich that arrives with lettuce when there should be none. Amidst all this DELL does not honor its warranty.t Do yourself a favor and turn to Lenovo (best screens in the business), or HP. I have the Lenovo 910 which is superb and the HP 360 which is also a fine choice. With both companies there is a stark difference in the consumer’s experience. Lenovo and HP are superb where DELL will provide shock and awe in its business practices. Sure, I've seen the reviews and rankings. Like I said, don't believe everything you read. How they conduct business will leave you numb. More and more frequently on the web we're seeing advertisements masquerading as reviews. I should know, I've been studying Communication and its systems of delivery for over 30 years. Dell received over 100 emails from me and senior management sent not so much as a postcard. Put in the traditional, way Michael Dell and Karen Quintos (and the rest) didn't raise a finger to help. I laugh every time I read DELL has a Vice President for Customer Care. So, you can buy a headache, or you can purchase a very satisfying experience from a company you can trust. Your choice.

This report was posted on Ripoff Report on 04/22/2018 05:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dell/round-rock-tx-06492/dell-dell-refuse-to-honor-warranty-and-dell-repair-center-took-my-laptop-and-rendered-it-u-1439796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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