Dell.com Dell Refuses to Honor Their Promotions Texas

On August 12, 2019 I purchased a Dell Inspiron 15 5000 (5584 series) with the promotion of a $100 VISA e card.  At that time I was assured by the sales person that I would receive the e card in 10 business days.  Had I known that I would not I would have held up buying the expensive laptop and went for a cheaper one. 

I followed all of the protocol to claim the VISA and it was validated and approved on August 15, 2019 at which time I was then informed that it would take 28 days to claim the VISA.  I then got an email on the 29th that the card had been processed.  With back and forth emails and phone calls I got nothing from them. 

Every time I call I'm told they are escalating my ticket but they never do.  They have stopped answering my emails and do not call back.  Today is day 28 and still no e card.  I did get an email from someone at the corporate office but he has failed to respond to my reply.  

I would like this resolved and in the meantime I want to warn others to beware of Dell.