Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1002170

Complaint Review: Delta Airlines - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Consumer Crusader — Irvine California United States of America
  • Author Confirmed What's this?
  • Why?
  • Delta Airlines Internet United States of America

Delta Airlines Bait & Switch on Upgrade , Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Delta Airlines tries to Bait & Switch you with their deceptive seat upgrade email ad soon after you book your flight. I confirmed my Seat this morning and at 3:00pm I received an email from Delta with the subject line: Your Flight Is Booked. Now Purchase An Economy Comfort Seat." The email ad states: "Enjoy more legroom and priority boarding for as low as $19." I logged into the Delta site, click on the email ad which says "Buy now." I see my flight, I select it, the screen briefly flashes "Loading seats" with "$19", then when you see the actual seating arrangement for your flight, the upgrade charge is $79, which or more than 4 times the low rate of $19 quoted in the ad (4 x $19 = $76). So the Delta Email Ad system is smart enough to know that you have confirmed a flight reservation but is clueless that your specific flight may have an upgrade fee that exceeds 4 times the teaser rate? I doubt it. This is a classic case of Bait & Switch! Bad business practice Delta!

This report was posted on Ripoff Report on 01/23/2013 04:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/delta-airlines/internet/delta-airlines-bait-switch-on-upgrade-internet-1002170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now