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Report: #1379193

Complaint Review: DeTech - Florida

  • Submitted:
  • Updated:
  • Reported By: Donna — Palm Coast Florida USA
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  • DeTech Florida USA

DeTech Customer NO service Palm Coast FL

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I spoke with Dave Meadors last week regarding my smoke detectors that were purchased and installed 3 or 4 years ago. The batteries are already chirping, despite the fact that I was told they'd last 10 years. I'm a single mom with no access to a ladder to change the batteries. I asked him if anyone could come change them for me. He said that they don't normally change batteries for customers. He said the service people didn't have access to a ladder (I told him he should probably come up with a better lie than that since they had the ladder to install the devices and would need a ladder to do any necessary service/repairs).

He said I'd have to buy the batteries, rent a ladder, and pay a service call for someone to come do it for me. I then just asked him what kind of batteries it would need so I could take care of it myself. He told me it needed a pair of 3v lithium batteries that could be purchased online. Now I go to look for them online, learning that there are numerous 3v lithium batteries, and he didn't give me the specific model number to purchase. I am extremely disappointed in the lack of customer service provided by this representative. However, after a little online research, this seems to be the norm for this company, and especially this individual.

This report was posted on Ripoff Report on 06/14/2017 07:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/detech/florida/detech-customer-no-service-palm-coast-fl-1379193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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