Report: #1245929

Complaint Review: DH GATE

  • Submitted: Sun, August 02, 2015
  • Updated: Sun, August 02, 2015
  • Reported By: tcmac — los angeles California USA



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...unless you want TOTAL aggravation! BUYER BE WARE! THEY WILL TAKE YOUR MONEY AND YOU WILL GET NO SATISFACTION IF THE ITEM DOESN'T FIT OR MEET YOUR NEEDS. My daughter found a flower girl dress she wanted me to buy for her wedding. The dress arrived looking just like the picture...except it weighed nearly 2 lbs! It was bulky, heavy and totally impractical. It would be extremely uncomfortable even for an adult to wear, let alone a little girl. Buying a product seen online is a risk, and I mistakenly assumed it would be easy enough to return promptly (as with every other retailer I've done business with!). WEEKS into a "dispute" after hashing it out with a Chinese seller who would not budge and refused to accept a return, then the DH Gate company making me jump hoops with their "wait and see" policy,...dispute, they review and then demanding of you with threats of closing the case. They demanded that I provide "proof" which included a photo of the dress. When that was provided, they said it wasn't good enough (even though it showed hand scale with dress to prove weight) and they responded by giving me ONE day (a day I happened to be gone) to get them a picture. It is VERY OBVIOUS this is a sham company! I will NEVER do business with this company again. I am now disputing the charge with my bank in hopes of getting them to fight for me with this AWFUL company called DH GATE.

This report was posted on Ripoff Report on 08/02/2015 08:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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