DHL Express Package lost, DHL refused to pay! Plantation Florida

DHL was notified of their courier failure to collect a signature and parcel being lost. (Shipment tracking number 23106192XXX, Claim # 082447XX)They admitted to the mistake but refused to pay for the replacement of merchandise. They were very deceiving and claimed that courier had a signature on file, then when they were challenged, they admitted that they did not have the signature on file to leave the package without a signature. Even if they did, per their policy, once a customer request and pay for signature required service; the letter on file is void.

As of today DHL only covered $100.00 of the claim of $1,000.00 and they refused to cooperate. We believe that the company breeched their service contract and should pay the full amount to replace the parcel that they lost

Resolution Sought: Stop their denial and pay for their mistake. They failed to do what they were paid to do; they need to pay for the remaining replacement cost of $900.00

Crisp sound
Tewksbury, Massachusetts
U.S.A.