Direct Express debit card debit card fraud Nationwide

On June 3, 2015, I attempted to use my Direct Express debit card to make a purchase at a Walmart in Monroe, Ga., but purchase was declined. I immediately called direct express because I had a balance of $1563 after all of my debits and withdrawals. I was told someone had made purchases at Macy's and CVS in Reno Nevada. Both charges were still pending when I called and they still released my money. I am located in  Ga. and have proof of my where abouts.

I filled out all of the paperwork required and returned it and still haven't received my money, as of now. They overnighted another card in three days and charged me $13.54 and that was charged to my card, as well. This has caused me plenty of hardships.

Help!!!!