Complaint Review: Direct TV/AT&T
Direct TV/AT&T Deen still Ranch Kept money for connection but don't even provide service in the area lakeland Florida
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Girlfriend bought a townhouse and needed Internet and cable TV and phone combined. So she found a promo and called direct tv to get hooked up. She couldn't wait for the installer as they give you a window to come so she went to work and I waited behind. Once the installer got there he started connesting everything and realized she didn't have a cable wire in the upstairs bedrooms, so they would have to put in a WiFi bridge to connect them since we were getting Internet. No big deal at this point and told them to do what t H eyes had to do. But the installer tolad me it would be and additional 105.63 charge for this install and that my girlfriend would havs to be present with a credit card before they could set it up. And that once the one time charge is charged for connection that would be it. OK, so everything sounds good and we didn't want to make another appointment to get hooked up a week later so I gave them my debit/ credit card for the purchase. He does the install and charges my card and goes to leave and I ask him, hey I ask the installer when is the Internet going to work. He states they will call my girlfriend and let her know. So I let my girlfriend know at work and she calls them to find out.
We'll once she calls them they tell her they don't offer that service bundle with Internet and TV in our area so they will have to cancel on us and that we will get a refund for the charges once they get the equipment. So we mail it back an wait, and wait, and wait. 6 months later I call them because they charged my card and they are nice and forward me to the billing department with the account number. This is where it goes south, I speak to a lady and couldn't hardly upstanding her, but I did get the fact that is wasn't my account and that she couldn't talk to me. I told her it was my girlfriend and that I haven't recieved my credit back. She then proceeded to tell me again the same thing and that she would have to call, I told her that they didn't care that I was her boyfriend when they were charging my card for the installer but now they do? With that she hung up on me, I called back but never could get to speak to someone, so I had my girlfriend call and she finally after 7 people got a guy to give her the credit after saying he couldn't see the transaction no more but he was going to do mm it anyway for an even 100.00, no mind you we never ensued their TV, never had their Internet as its not offered but yet they onlyrics want to give me 100 of the 105.36 Back! Crazy, but we said find and went on. Then today 03/22/17, they call her back and say the charges are valid and that they are not gi b ingredients us money back. These people have lost there mind at direct tv! I will never ever recommend these folks to anyone. I will tell the world and they BBB next. We installed and Uninstaller 09/06/2016 and 6 month later they still have my money! I will keep pushing this and talking and about them until they give me my money with interest for the product that I didn't buy, but paid for that she never got! True ripoff from big companies that out government allows to beat up on consumers! Say no to AT&The a day Direct tv!
This report was posted on Ripoff Report on 03/22/2017 08:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tvatt/nationwide/direct-tvatampt-deen-still-ranch-kept-money-for-connection-but-dont-even-provide-servi-1363417. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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