DirecTv PLEASE FILE COMPLAINTS WITH FCC ONLINE Fraud/Cramming/breech of contract/neglected consumer laws/ Greenwood Village Colorado

This miscommunication is the very reason people are complaining.  You have no idea what you are talking about.  I have all of my paperwork and was able to prove that directv was attempting to cheat me out of my benefits.  The information going out to the public and the employees is so evasion that everyone is left to assume the right "thing" will be done.

The only thing that directv cares about is monetary gain.  They could care less about customer service.  The only reason that directv posts the rules is because the law requires them to. 

I have no desire to have a pissing contest with you.  And the fact that you are arguing with me when, in fact, you don't know anything about my situation, tells me that you are in a high paying position and could care less about anyone "beneath" your pay grade.

it's unfortunate that you feel the way you do. i can't imagine occurrences being waived for sickness, as they are not, it's in the handbooks, doctor's excuse or not. you could take medical leave and it wouldn't count against you, you could schedule some time off without it counting against you, but calling in without fmla or a leave of absence would result in an occurrence. 

yes, shayna,  i applied many credits to many accts because someone before me didn't/wouldn't do their job. so, in that sense, i saw the cr on the acct after i added it. and as promised was always penalized for helping the cst.

i did represent directv.  i will stand by anyone who stands by me....but directv didn't stand by me.  they threw me under the bus.  i was never late, i worked sick or not sick. and then when i needed my company's help (surprise directv), they turned their back on me, just like they teach their employees to turn their backs on their customers.

while i was trying to straighten out some issues with occurrences, which by the way, i had in writing, that if i had a dr's excuse they would be waived,  the hr manager told me that there were a lot more people at directv worse off than me and she couldn't show me any special treatment.  well guess what?  she wasn't doing me any favors, she was asked to straighten out a mess that someone before her made.  i had earned this waiver of occurrences.  i followed all of their polices to a t, while by the way i was extremely sick. followed all instructions by management and was still denied. you know, like the offers that directv makes to the public and then doesn't follow through (surprise surprise!)

don't ask me to justify any of this because i don't have to answer to you.  and as long as directv hire sorry people to abuse their authority and run on unwarranted power trips i am going to encourage people to boycott this company.

are you seriously telling me you worked for directv for 3 years and never seen those credits? that is so funny...i see them all the time!  they are not set up to fail, sorry you feel that way, but it's not true. i have a hard time believing you never seen a single referral credit on an account. i have seen sometimes more than one referral credit on a single account. i have even added them myself when customers have called in and they have not been installed yet and realized they forgot to have it applied when they ordered. 

leave the cst alone and let them vent...you know these offers are to setup to fail.  directv is the biggest ripoff of our time.  i worked for the company for 3yrs and not once did i run accross a cst who actually received the $50 referral cr.....funny huh?  there is so much miscommunication going on in this company that it's a wonder that anybody knows their butt from a hole in the ground.

there is no guarantee that it was the operator who "mishandled" the order. don't you think there is a possibility that maybe your friend mishandled it? maybe she didn't call to the refer a friend number. maybe she didn't give your account number correctly or even at all. there are other reasons that it didn't get applied. your other complaints are not valid either. the agreement being 18 or 24 months, authorization to use the credit card for ecf, the fact that there was an ecf, and the rebates are all given to you in writing. all of the above is disclosed to you in the welcome letter directv mailed you the day after you ordered, or if you gave them your email address it was emailed to you and again in the agreement you signed that the tech gave you.  the rebates explanation is clearly on the first bill and welcome letter. you also have 90 days to submit it, so even if you overlooked that on the bill and missed the mail in form with your first bill, chances are you would have called directv when you noticed the first bill being so high. so, it sounds like you are blaming directv for your not reading all the information given to you. that is not directv's fault that you didn't read it. the agent that placed the order likely did go over it all when you ordered but there is so much information they have to read it could be possible you didn't listen to all of it as it was too much "boring" stuff to have to hear. your "sassy" can go "somewhere" else because it doesn't go here.