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Report: #376754

Complaint Review: DirecTV - Greenwood Village Colorado

  • Submitted:
  • Updated:
  • Reported By: Granbury Texas
  • Author Confirmed What's this?
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  • DirecTV directv.com Greenwood Village, Colorado U.S.A.

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In January of 2006 I began my service with DirecTV. I had enjoyed one year of service with Dish Network, and as agreed they accepted my return of equipment and did not charge me for their expected two years of service.

I changed over to DirecTV because they had local channels on HD that Dish did not have at that time. I wish I hadn't switched. In April of 2008 after over two years I canceled and returned equipment through their equipment return program. I was told by a customer service rep that they would issue me a check for unused time for the next month that I had already paid for in advance. Charges had been made via credit card. Some time later I saw that they had charged me $360 for early cancellation. I phoned them, and they informed me that since my DVR had malfunctioned in December of 2007 and had been replaced, that I had an additional two years of commitment. They told me of an addendum to the customer service agreement that stated that each piece of equipment carries a two year commitment. I complained to the credit card company, and they reversed the charges.

DirecTV rebilled the amount the next month, and I am about to go ahead and pay the crooks just so I won't get any negatives on my credit. Before I pay it, I will check my credit report to make sure they haven't already blackballed me. Since I haven't found anyone who has successfully gotten them to retract this unfair charge I don't have the legal resources at hand to fight them. I have copied the Texas Atty General, and I will report to the BBB. Do not deal with these crooks.

Louis g
Granbury, Texas
U.S.A.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 09/28/2008 03:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/directv/greenwood-village-colorado-80155-6550/directv-unfair-practice-of-charging-me-for-early-cancellation-greenwood-village-colorado-376754. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
9Consumer
0Employee/Owner

#9 Consumer Comment

TO THE EMPLOYEES

AUTHOR: Llw - (U.S.A.)

POSTED: Friday, February 06, 2009

You have stated that Directv is still #1?? Not to the people who have posted on this sight. And when each of those people tell 100 more people, you better watch out. Directv expects a lifetime contract. If your equipment is faulty then your are expected to maintain your equipment. I personally got the insurance, and you still put me under contract. Good luck getting the money. Not from me.

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#8 Consumer Comment

i am directv employee

AUTHOR: Lil J - (U.S.A.)

POSTED: Wednesday, December 10, 2008

you say it's deceitful and not given up front, but i know it is from experience. i signed up for directv over a year before i started working there and i knew when the tech came to install my services about the customer agreement. i signed a paper when the tech came that stated the whole customer agreement at the bottom of the paper about the contract, fees, etc. i never sign anything without reading it first.

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#7 UPDATE Employee

The Early Cancellation fee is fairly standard, in most cases

AUTHOR: Anyone - (U.S.A.)

POSTED: Monday, October 27, 2008

Many people are blindsided by the ECF on a frequent basis, and I hear about it every day. On the one hand, I want to agree with the customer, as I have been there in those shoes far too many times. On the other hand, the ECF and the SOP regarding an ECF are fairly standard, and are outlined in the Customer Agreement that every customer is expected to read. This is the fine print, and we would think that a few generations of fine print would prompt us to read the contracts that we sign. Look at the cellular industry: contracts attached to new equipment are standard for almost every carrier. DTV is not misleading the customers; it is not the vendors fault that the customers cannot take the initiative and read the contract BEFORE they sign it. Did you get hit with an ECF? Next time, read before you whip out the pen...

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#6 Consumer Comment

This early cancellation fee is unfair

AUTHOR: Linda - (U.S.A.)

POSTED: Thursday, October 23, 2008

It is deceitful. I repeat DECEITFUL. Your company has to do a better job of informing the customers of the terms of the service that their about to purchase.
Why is this early cancellation fee not told upfront? It's a complete rip off. It's like get as much money anyway you can. Shameful way of doing business.
There are many consumers that have been forced to pay for early cancellation fees. I for one am going to start a class action suit. In this day and age cheaters are not to be tolerated.

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#5 UPDATE Employee

That's not unfair practice, you need to read the customer agreement

AUTHOR: Le.amo555 - (U.S.A.)

POSTED: Friday, October 03, 2008

If you upgrade your equipment, your commitment (contract) does change. Directv doesn't allow you to just cancel whenever and not pay an early cancellation fee. Maybe dish does, but directv is #1, still, in 2008. So that doesn't matter. This is all in the customer agreement which you always have access to through the website. By keeping directv services, you agree to the agreement. Otherwise, you're suppose to return our equipment.

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#4 UPDATE Employee

That's not unfair practice, you need to read the customer agreement

AUTHOR: Le.amo555 - (U.S.A.)

POSTED: Friday, October 03, 2008

If you upgrade your equipment, your commitment (contract) does change. Directv doesn't allow you to just cancel whenever and not pay an early cancellation fee. Maybe dish does, but directv is #1, still, in 2008. So that doesn't matter. This is all in the customer agreement which you always have access to through the website. By keeping directv services, you agree to the agreement. Otherwise, you're suppose to return our equipment.

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#3 UPDATE Employee

That's not unfair practice, you need to read the customer agreement

AUTHOR: Le.amo555 - (U.S.A.)

POSTED: Friday, October 03, 2008

If you upgrade your equipment, your commitment (contract) does change. Directv doesn't allow you to just cancel whenever and not pay an early cancellation fee. Maybe dish does, but directv is #1, still, in 2008. So that doesn't matter. This is all in the customer agreement which you always have access to through the website. By keeping directv services, you agree to the agreement. Otherwise, you're suppose to return our equipment.

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#2 Consumer Suggestion

Had similar issue with Directv

AUTHOR: Sst047 - (U.S.A.)

POSTED: Tuesday, September 30, 2008

Was a customer for several years with Directv. I then upgraded to a dvr and multi satellite system, thats where the problems started. I could get no service, then intermitten signals, then no signals. Called Directv numerous times, then they finally sent TWO techs out to see what the problem was. After wasting a whole day off work waiting on the techs, they finally show up. 3 hours later they no more fixed the problem than the man in the moon, they left me with a system that still wouldn't work, blaming it on someones "ham radio" in my neighborhood and even going so far as to tell me that any car that drove by my house with their radar detector on could scramble my signal. What was I suppose to do, build a big sign in my front yard saying "PLEASE TURN OFF YOUR RADAR DETECTOR WHEN PASSING MY HOUSE, I'M WATCHING TV!!". At any rate, I cancelled my service and what do they do? Charge me a cancellation charge even though their own techs couldn't fix my problem. I call them, they clearly see all the issues I had but they wouldn't budge on the cancellation charge. I filed a formal complaint with the Federal Trade Commission for breach of contract on Directv's part (did all of this online). Within ONE day, I receive a call from Directv stating they would remove the cancellation charge from my final bill.

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#1 Consumer Suggestion

Your Equipment Failed And To Replace It They Extended Your Contract?

AUTHOR: S.n. - (U.S.A.)

POSTED: Monday, September 29, 2008

Contact the Attorney General's office in your state and the state where DirecTV's corporate offices are located. DirecTV pulled the "early termination fee" with me and thanks to my AG's office, DirecTV removed the charges. It can be done. Don't pay them unless you feel you simply must.

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