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Report: #318550

Complaint Review: DIRECTV - Greenwood Village Colorado

  • Submitted:
  • Updated:
  • Reported By: Lino Lakes Minnesota
  • Author Confirmed What's this?
  • Why?
  • DIRECTV Po Box 6550 Greenwood Village, Colorado U.S.A.

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My husband and I have had Directv since its inception.....That being said you would think they may value the business of someone who has been with them that long...NOOOOOOO!!!! I won't go into the details of why we cancelled...boils down to them telling us one thing and doing another but here is where i am pissed! We cancelled....a few days later we got a call saying they were sending out the boxes to send back our 5 receivers and to make sure we send them back or we will be charged...well low and behold that same day I got the call BEFORE i even got the boxes they took out $1070.00 out of my bank account....I was livid....the next day I got the boxes and the slip said I have 10 days or I will be charged....

We called and spoke to SO many people each one gives you a different story..even the managers you never hear the same thing twice..."your money will be back in 3 business days.....8 business day....8 weeks....5 business days"...well here it is 3 weeks later i still have a credit on my account but no money from them yet.....we call daily go as high up as we can and still no resolve....

I have never delt with such a dishonest company...I can't believe there is no Class Action suit on them...Their customer service reps are a bunch of idiots and have no clue...of course what do you expect when even the manages can't get their answers straight.....they are crooks and I want my money back NOW~!!! They have the receivers but I don't have my $$$$$$!

Diane
Lino Lakes, Minnesota
U.S.A.

This report was posted on Ripoff Report on 03/17/2008 07:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/directv/greenwood-village-colorado-80155/directv-ripoff-artistscammersunethicalhorrible-customer-service-greenwood-villa-318550. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Suggestion

How to file a complaint with the state of CA

AUTHOR: Case Closed - (U.S.A.)

POSTED: Tuesday, March 18, 2008

Directv's headquarters is located in CA:
Directv
2230 East Imperial Highway
El Segundo, CA 90245
Primary Phone: (310) 535-5000
Primary Fax: (310) 964-6590
Primary Contact: Bobby Vernon ,Customer Care Manager

I highly recommend filing a complaint with the state of California Dept. of Cunsumer Affairs. This applies no matter what state you live in. Here is a link to the complaint form:
http://www.dca.ca.gov/online_services/complaints/compl-form-elm.pdf

Here's some info you'll need to complete the form:

BUREAU OF ELECTRONIC AND APPLIANCE REPAIR

Licensee Name: DIRECTV, INC.
License Type: SERVICE CONTRACT SELLER
License Number: 4340
License Status: CLEAR Definition
Expiration Date: July 31, 2008
Issue Date: July 19, 2001
City: EL SEGUNDO
State: CA
Zip: 90245
County: LOS ANGELES
Actions: No

You can fax or mail the form and the state will contact you within a week or two.

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What's this?

#2 Consumer Suggestion

How to file a complaint with the state of CA

AUTHOR: Case Closed - (U.S.A.)

POSTED: Tuesday, March 18, 2008

Directv's headquarters is located in CA:
Directv
2230 East Imperial Highway
El Segundo, CA 90245
Primary Phone: (310) 535-5000
Primary Fax: (310) 964-6590
Primary Contact: Bobby Vernon ,Customer Care Manager

I highly recommend filing a complaint with the state of California Dept. of Cunsumer Affairs. This applies no matter what state you live in. Here is a link to the complaint form:
http://www.dca.ca.gov/online_services/complaints/compl-form-elm.pdf

Here's some info you'll need to complete the form:

BUREAU OF ELECTRONIC AND APPLIANCE REPAIR

Licensee Name: DIRECTV, INC.
License Type: SERVICE CONTRACT SELLER
License Number: 4340
License Status: CLEAR Definition
Expiration Date: July 31, 2008
Issue Date: July 19, 2001
City: EL SEGUNDO
State: CA
Zip: 90245
County: LOS ANGELES
Actions: No

You can fax or mail the form and the state will contact you within a week or two.

Respond to this report!
What's this?

#1 Consumer Suggestion

How to file a complaint with the state of CA

AUTHOR: Case Closed - (U.S.A.)

POSTED: Tuesday, March 18, 2008

Directv's headquarters is located in CA:
Directv
2230 East Imperial Highway
El Segundo, CA 90245
Primary Phone: (310) 535-5000
Primary Fax: (310) 964-6590
Primary Contact: Bobby Vernon ,Customer Care Manager

I highly recommend filing a complaint with the state of California Dept. of Cunsumer Affairs. This applies no matter what state you live in. Here is a link to the complaint form:
http://www.dca.ca.gov/online_services/complaints/compl-form-elm.pdf

Here's some info you'll need to complete the form:

BUREAU OF ELECTRONIC AND APPLIANCE REPAIR

Licensee Name: DIRECTV, INC.
License Type: SERVICE CONTRACT SELLER
License Number: 4340
License Status: CLEAR Definition
Expiration Date: July 31, 2008
Issue Date: July 19, 2001
City: EL SEGUNDO
State: CA
Zip: 90245
County: LOS ANGELES
Actions: No

You can fax or mail the form and the state will contact you within a week or two.

Respond to this report!
What's this?
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