Directv How can Directv still be in business?? Phoenix Internet

 Directv is saying I didn't return their DVR and has been trying to charge me for it . I did mail it. Well day before yesterday I was approached by a young man saying he could save me money on my bill and said he was from Dish. I have Dish and the price is high but I am happy with them. So save me money stay with same company GREAT. He later told me that Dish and Directv were now the same. He said "Dish and Directv are now the same" exact words!!! Ok I believed him because once I spoke to a person from a number I always use to pay bill ,upgrade or whatever , and he tried to convince me to switch to Directv. Ok they came latter that day and put the satellite on the house. They scratched the top of my mothers dresser moving a t.v. Pretty bad. And I didn't get local channels. I was told it may take a few hours.... after watching some crap i got a error screen saying I need to refresh. I didn't have a account number so couldn't create a account. I called Directv and they wanted $326.. I had a few choice words for her which I shouldn't have said but. He straight out lied to me took $50 knowing he tricked me all with a smile on his face. In a text he said "its tv ,it's all the same". I have much more to say. They want me to mail their property back so they can say I didn't mail it again and charge me $300 plus again. STAY AWAY FROM DIRECTV.