Directv Poor Customer Service. I have had two HD DVR systems fail on me and they have the nerve to want me to pay $49.00 for a technician to come out and take a look at it. Internet

Good news! DirecTV is sending out a new DVR to me, free of charge.  As long as I wind up with what I am paying for, then I will be a satisfied customer.

I am having a similar problem with DirecTV.  My DVR first began having communication issues with receiver boxes, but now it is also freezing mid recording, and that which it does record has choppy image and audio feed.  DirecTV has attempted to trouble shoot via phone with no resolution, but they want me to waste additional time via phone.

Billing is somewhat peculiar as well...  I can account for an increase from $80 a month to $125 a month (our promotional period was up on a few premium channels and we decided to keep them.). What I can't figure out is how it went up from $125 a month to $165 a month (no doubt it is likely in the fine print of the contract.)

I am attempting to get DirecTV to return my services to the same level at which we agreed upon when we entered our contract (i.e. functional DVR,) but they are determined to charge me in wasted time and money.

DirecTV reps have been anti email, trying to handle the issue all by phone.  Whenever I do get an emailed response it appears to be a cut and paste:

"We are sorry for your inconvenience... Our equipment is extremely reliable... We will need to speak to you on the phone to better assist you..."

While I don't doubt that their equipments durability is comparable to competitive equipment, I do believe that a company would not have a prepared cut and paste statement for something that never happens.