Directv Deceptive Pricing on TV Packages Louisville Kentucky

Do not expect go get any help from Directv once you are locked into their two year contract. We have three paid subscription sources to view TV. DISH, DIRECTV and TWC in the area I live in. All of them practice unethical sales pitches, and false pricing to new customer on their selected TV packages, and we, as their customers, are held in bondage until our contract is up. Who do we go to after we have used all three companies and gotten "ripped off" by all of them. ABSOLUTELY NOWHERE and they know it. Since there are no government regulations to hold these companies responsible for their dirty deeds, they know we are just spinning our wheels when we complain about their unethical billing practices. I live on a fixed income and TV is my only source of entertainment. Whenever there is a substantial monthly increase on my billing statement, it is difficult to find another source to pay it within my monthly budget. 

The only advice I can give anyone who is signing up for Directv (my current subscriber) is not to sign up for Auto Bill Pay. If you do, you are giving the company total access to your credit card to use anytime they choose to add additional charges to your paid subscription. I refused to sign up for Auto Bill Pay and I am now paying an extra $10.00 each month as punishment. I received a Ripped Off report response from Directv on 11/6/2013 and it basically stated, "if we receive enough complaints we might consider making changes to our company's pricing policy". How many complaints does it take? 1 million, 2 million or more. More customers need to file complaint reports if you are unhappy with Directv and let them know we do count!!! Also, tell them that you do not want to receive their "new customer" credits. You will have two years of erratic monthly billing until their spaced out credits are used up. Just remember nothing is free in this world, even though Directv may tell you it is.

It has been five days since I filed a complaint against Directv for giving customers false billing information when they commit to Directv for two years on a particular programming packaging that is shown on their website. I have not heard anything from them except for the message I received the day I filed the complaint. I am also very concerned about the $10.00 monthly fee added to my bill every month because I will not sign up for Auto Bill Pay. Regretfully, I did not mention this additional charge in my initial complaint.

Thank you for writing. My name is Anne and I am a Customer Service Specialist from DIRECTV’s email department. I can see that you have been with us for quite some time. I understand your comment about our promotional offering, I would be glad to look into this matter for you.

I have forwarded your comments on to DIRECTV Management for review. While DIRECTV Management can not follow up individually with every customer, rest assured every suggestion and comment is reviewed. We often make changes based on customer feedback like yours.

It has been my pleasure responding to you today. We look forward to providing you continued excellent service that only DIRECTV can offer.

Sincerely,

Anne S.

DIRECTV Customer Service Department

 If it makes you feel any better, they all do this.  I got suckered the first time and I learned to ask all the questions you asked plus the most important one.

What, exactly, will be my bottom line monthly bill.  I want that in writing.  That should be easy and fair enough unless they are intentionally being devious.