Directv AT&T Called customer Ser. Because they took 190.00 out of co. Acct. I never updated debit card since I had cancelled Ser. They somehow obtained my new card num. And without my permission debited my acct. The rep. ( must have been in another country) kept repeating your acct is zero you don't owe anything, yeah after you stole money out of my acct that I don't owe, my bank credited my acct same day and said it was fraud. Dire tv are thieves. Sacramento Nationwide

I have been a customer of Directv for 9 years. My son moved in with me after his divorce and had Directv as well.

We decided that son would keep his Directv since he has the sports package and he would get Genie.  I called customer service and let them know I was cancelling this was the first of October.

Imagine my horror when I discovered on 01/25/2016 that Directv had stole 190.00 that I didn't owe.

I called customer service (mistake), talked to three different reps. Including one in equipment receiving that took 15 minutes to see that I had returned the DVR, when I inquired about my bill without saying a word connected me to billing.

 Then I spoke to someone in another country, after I explained that her company stole 190.00 from me after somehow getting my new debit card number and without my permission taking money I didn't owe. I never updated debit card number after I got my new chip card. I told her I needed that money credited back to my account, she just kept repeating your account is zero you don't owe us anything.

I called my bank and explained the situation, they agreed he was fraud and the money was back in my account in 3 business days.  Also cancelled my ATM card.

How can Directv get my new debit card number?  How do they get away with fraud?

Stay away from this company, you have been warned.