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Report: #1200126

Complaint Review: DirecTV - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Calte John — Cleveland Ohio
  • Author Confirmed What's this?
  • Why?
  • DirecTV Nationwide USA

DirecTV Direct TV DirecTV Directv Blatantly Overcharges with no apologies -- Go Elsewhere for TV Service El Segundo Nationwide

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I have never dealt with a company like DirecTV.

I hope a class action suit is filed against this company for their eggregious billing practices.

When I was being courted into signing up by one of their reps they were very amiable.  Once they have you signed up, they become horrible.

Let me preface by saying that I signed up for a simple packing, thinking I would save money compared to my previous cable provider.... WRONG!!!!!

They sign you up for a bundle of your choice, and then add on several products that they tell you are free for a few months, and if you don't call to cancel they will bill you for them.  Well I knew from the outstart that I was not interested in ever having any premium movie channels, nor any package such as their NFL package.   So I told the rep not to add them, because I did not want the burden of trying to remember to call and cancel them before billing started.

Low and behold, what happened?   You guessed it!  I have recorded conversations where I called to ask them why I was being billed $39 a month for a NFL channel that I did not order.  I didn't even know where to find it!

The rep (which I have recorded) refused to cancel the NFL package, because it was "too far into the NFL" season.  Really!!!   They billed me $240 for this package. 

I have a plethora of other charges too, which are so hard to identify.  Here are the charges from my last bill:

 

12/31/2014 Phone Transaction Fee - Charge $5.00
12/31/2014 One Time CCard ($187.00)
12/31/2014 NFL SUNDAY TICKET - Charge $0.00
12/21/2014 Monthly Bill $364.42
12/21/2014 Primary TV Free - PrimaryTVFree ($6.00)
12/21/2014 Primary TV - Charge $6.00
12/21/2014 Additional TV - 4 Clients - Charge $24.00
12/21/2014 Advanced Receiver - Charge $25.00
12/21/2014 DIRECTV Protection Plan - Charge $7.99
12/21/2014 XTRA - Charge $73.99
12/21/2014 Regional Sports Fee - Charge $1.82
12/21/2014 NFL SUNDAY TICKET 2014 - Charge $39.99

 

Notice the NFL Sunday ticket charge, the Phone transaction fee, and the XTRA charge.  

I am pullling this service and wil try the new (((REDACTED))) service for $20.

This report was posted on Ripoff Report on 01/08/2015 06:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/directv/nationwide/directv-direct-tv-directv-directv-blatantly-overcharges-with-no-apologies-go-elsewhe-1200126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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