DIRECTV DIRECTV FRAUDULENTLY BILLING ME AND REFUSING TO CANCEL MY SERVICE El Segundo California

After noticing an extra $10 equipment fee that has been added to my bill since August, 2016, I contacted DirecTV January 2, 2017, to determine why the fee had been added and to request a refund of $50 I had overpaid from August through November 2016, along with a correction to my current bill.

I spoke with a DirecTV employee who informed me that a service tech had installed the new HD receiver during a July 2016 service call I made to fix problems with my satellite dish following a hail storm. I advised the employee that I neither ordered nor consented to a new receiver at an increased charge.

The employee advised me that the company no longer makes the receiver that was installed during my 2014 setup, so he could not refund the extra charge they had been billing me since August 2016 and could not replace the HD receiver with the one I initially ordered when I signed the two-year agreement in June 2014. I asked to be transferred to a supervisor and, instead, the employee simply put me back in the cue.

I hung up and called to cancel my service. Not only did I get no help from the woman in that department, she refused to cancel my service. She said, "What I can do is have one of our investigators listen to all the calls and go through all the notes to determine whether you did or did not order the HD receiver." I told her that I wanted a refund of the $50 overcharge and to cancel my service.

I have not had an agreement with DirecTV since July 2016 and, yet, she refused to cancel my service. She explained that she needed to read several disclosures to me. I advised her that I have filed bankruptcy and that DirecTV needed to cease and desist from attempting to collect any money from me and needed to refund the overcharges to my account. As of today, January 4, 2017, DirecTV has not canceled my service.