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Report: #1104433

Complaint Review: Directv - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Raar — California
  • Author Not Confirmed What's this?
  • Why?
  • Directv Nationwide USA

Directv Directv lied about DVR boxes and then forced me to pay for them Santa monica Nationwide

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Order directv premium package 24 month package, told them I would need to hook up 3 TVs with full home DVR. quote said boxes would be free. install tech came to install service, I didn't have all 3 tv at home so I told him i would move the one tv I had around to install the 2 mini genie boxes since the other tv will come in 3-4 weeks. He says no problem we will just come out again to install them at no charge when You that've the TVs he takes the boxes and leaves.

3 weeks pass and I now have the tvs so I call to schedule install of my 2 remaining boxes, I get told that more than 14 days have passed and I will have to pay 198 dollar for the boxes and 24 dollar extra a month for additional box service. I tell them that the tech told me to call and it wouldn't be a problem, they say sorry but this is a policy, I ask them where in my contract does it tell me this? They said it doesn't, it's just their policy. I told then if I knew this I would have made sure to make the tech install all the boxes with one tv! I argue with them for an hour to no avail, finally i ask them to just cancel my account and ill drop the boxes off. They say your breaking you contract to you will have to pay 450$. I tell them they are the once breaking the contract since I have a PO with 3 DVR boxes on it. St hey say I will have to either just keep my one boxor pay the extra 200$ or wait 24 moths for a free upgrade.

this company has no customer service, they will lie rand cheat as much as they can to take your money. Stay away at all costs!

This report was posted on Ripoff Report on 12/04/2013 06:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/directv/nationwide/directv-directv-lied-about-dvr-boxes-and-then-forced-me-to-pay-for-them-santa-monica-nati-1104433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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