Directv Fraudulent, deceptive, illegal and unethical practices by Directv California Nationwide

After a variety of frustrating and unsuccessful email, chat and phone contacts with Directv reps I mailed a detailed letter to Directv and ATT headquarters. This letter was written for the express purpose of informing executive management of an extremely frustrating experience my wife and I are having as returning customers of Directv. We had been satisfied customers for 4 years until March 2014, when their company was unwilling to offer us any further discounts. One will see that we were customers in high standing with excellent credit scores. We then received TV services from Dish for 2 years. We are demanding that Directv follow through on written promises it has made in weekly emails we receive if we sign up as customers. I attached one such email to the letter. In initial contacts including the point of sale telephone call to one of their representatives, all of the discounts offered were explained to me. This included the assurance of a $200 VISA Reward Card. In more recent communications I have been told we are in fact, not eligible for this Reward Card. I have researched the internet and have found many other new customers having the same negative experience as we are. If this simple issue is not quickly resolved we may collaborate with these other customers and file a class action lawsuit based on false promises to customers so that they enter into a 24-month Agreement. Further, this is a breach of Contract/Agreement. In addition, I have contacted private, state and federal consumer advocacy agencies to bring this fraudulent, deceptive, illegal and unethical practice to their attention. Also, their company has readily engaged in the practice of false advertising. The letter includes extensive and detailed documentation of all contacts I have had with a variety of their representatives/employees.

In more recent phone contacts I demanded to speak with a supervisor and his boss, a manager.  Both could not explain why we are now ineligible for this $200 Reward Card.  They could not provide me with an eligibility crriteria. The manager actually asserted that part of the criteria is based on credit report ratings.  I find this laughable in light of the fact that my wife and I have credit scores around 800 and were loyal and dependable Directv customers from 2010 - 2014.

We requested that a member of executive management thoroughly review the contents of our letter and our account. Is it worth the grief of defending a class action lawsuit which could cause a loss of many thousands of dollars and negative publicity on a variety of consumer advocacy websites over a $200 VISA Reward Card? Since so many other new customers are experiencing the same issue as us, one could easily identify this as a scam.

We demanded a written email response within 72 hours of receipt of this registered letter. In the letter we expect specific and detailed reasons why their employees state we are now ineligible for the $200 VISA Rewards Card. We expect written confirmation that we will in fact receive a $200 VISA Reward Card. If this matter is not resolved by Directv to meet its obligations of the 2-year Agreement, within the above-stated 72-hour time period, we will immediately return to and contact Dish Network. They will remove the Directv satellite dish and we will remove the 3 receivers. Directv will be required to arrange for a pickup of their equipment at no charge to us. We will not owe them any money for the next 24 months since the Agreement would be deemed null and void. For their information our credit card account that they are utilizing to autopay our monthly U-Verse and Directv fees has been closed.

We are extremely disappointed and astounded that an American company would treat a longstanding, loyal and returning customer in such a manner.