Directv poor service,lies Bethany Beach Nationwide

Folks,

 I am writing as a longtime customer and I am not only unhappy and planning to leave. I am never going to recommend you folks as well.

 Here is why

 I have been a customer for over 10 years and my contract is coming up and spoke to your folks about what they could do to keep me. I spoke to my local cable company and get a apple for apples price. I call your company and a young lady said she would help me. This is what she said she would provide me. All I needed was a 12 month commitment.

1)       They offered me a new dish that would help with drop outs from storms

2)       They would lower my bill to $75 month for 6 months with these discounts

a)       6 month discount for all my premium channels

b)       12 month discount

c)       paperless discount

d)       moving discount

3)       NFL package at no charge

4)       4K upgrade no charge.

First they imputed the work order and when they had to redo they had to make a new order, this took about an hour. They also told me that they would fix the errors on rates. They never told me that there were any issues.

When the tech showed up today he told me there was no such dish(I was lied to)  they had no order for 4K and when I was told that there would be no charge would I like to have it done. I said yes and then was told I would lose my discounts. I spoke to a service person form outside the country and was no help and did not listen.   I was also on hold for 15 minutes waiting to speak to a manager.

When I was finally so frustrated I called your corporate office and was told there was NO way to speak to your corp location. When I did I was connected to a person in the US and he was a little more helpful however he could only give me so much help.

After a long conversation and told I needed a 24 commitment and only a 6month deep discount I decided to just wait till I finish my contract in Nov and drop your service. I expected some kind of accommodation to offset my issues and my years as a customer.

I have also been told that since ATT toke over there have been much feedback about lies and issues. I am surprised that this is the issue and you have turned me not only against DIRECTV I am also not considering switching to ATT wireless.

I also intend to put this out in the social world and I see that this again a trend.