Directv HORRIBLE CUSTOMER SERVICE!!! Danville Virginia

 I have been a DIRECTV customer for a year now. I read before signing up that they had bad customer service but signed up anyways. One of the BIGGEST MISTAKE of my life!!! When you sign up they will give you a free season of NFL Ticket and also a $10.00 a month discount if you enroll in autopay. Here in lies the problem; I cancelled the NFL Ticket Immediately after the free trial!!! Six months later they start deducting from my bank account an additional $37.49 which is the first of 6 monthly payments for the NFL Ticket.  So I try to call customer service. If you can figure out how to get out of the automated system and past the sales department you have to wait FOREVER to talk to anyone from customer service. They will keep transfering you to different people till you get disconected or they will find some excuse why they cant help you! Worse yet I have wasted 4-5 HOURS being transfered, disconnected, calling back only to receive empty promises from customer service. They always say "we have made a note on your account to cancel and you will receive a credit on your next billing statement." Well guess what? Next statement comes and not only did they not credit me back the $34.79!!! They charged me an additional $37.49!!! Talk about a sleazy company at their finest!!! Also if you read the fine print on the statement that if you do not cancel by September 8 you can not be refunded your money!!! So my advice to anyone looking for a channel provider AT&T U-VERSE!!!