discount tire, manager and one of the workers they knowingly knew they installed the tire wrong but keep lying and changing there story even though there so much proof. they refuse to take responsibility Michigan

 This was the email I sent to them. I'm sorry about this email but your 4830 W. Saginaw St., Lansing, MI 48917 is doing some really wrong things.I'm sure it's not all your stores. I use to love discount tire and vouched for your stores but after today Im taking action.I bought the top of the line tires from what they said from your store and it they said they were insured and i didnt have to buy anything else. They didn't mention at all about any other insurance. I even believed I ask but I'm not 100% positive. Then earlier this year my tire just went completely flat after driving less than a block. So I took it in and they said there was crap on the rim. They cleaned it and ensured me there's nothing else wrong with any tire. They fixed it and I was very happy. A couple of days ago the same thing happened and I took it in. Almost 3 hrs later they called, my phone automatically records every call so I have proof of the whole conversation.first they said the tire was not repairable cause they were installed wrong. Then they said it wasn't insured cause I didn't purchase the tires from them. Aprox 10 min later they found out that I did purchase them from them but I didn't buy the insurance.I told them if you guys installed them wrong you should be responsible to fix them. He put me on hold then came back an told me there isn't proof of them working on the tire.then I said I was there a few months ago with the same problem with that tire. He said he sees no proof of that then I told him I'll bring him the reciept. He then put me on hold again then came back an said he found the record of me coming in but now he's saying they werent installed wrong and now it was cause there's no proof of the tires being rotated. They were constantly keep on making up excuse after excuse and changing there story.every time i caught them lying or changing there story they put me on hold. This was just a few of the lies and story changes they said, so it will fit in this email. I really don't mind paying for a new tire but what there doing is wrong. I'm really upset about this cause they use to be my favorite tire store and was always happy doing with the buisness. I'm pretty sure it was the manager doing all this and not the worker cause he was being honest at first and I heard the worker talking to the manager while he kept putting me on hold. We were both being polite to each other and nobody was rude.I have the whole conversation recorded which shows them flat out lying and keep changing there story. This needs to be handled. Nobody should be getting this kind of buisness.if it wasn't for the recording I'll be another ripped off customer.I really prefer not taking legal action but this is wrong!