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Report: #242426

Complaint Review: Discount Tire - Noblesville Indiana

  • Submitted:
  • Updated:
  • Reported By: Alexandria Indiana
  • Discount Tire 16704 Clover Rd Noblesville, Indiana U.S.A.

Discount Tire does bad business- ll around improfessional ripoff Noblesville Indiana

*UPDATE Employee: Your experience.

*UPDATE EX-employee responds: There is some truth to what you are saying...

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Well, last January I bought new tires for my car. I'm not very brand specific, but when I called I specifically ordered Kelly Superchargers, because they were a good brand I had used in the past and I trust them. They were also on special at the time of my purchase.

I went in to have them installed and when I got home from the tire store I found out that they had ripped me off. I paid for Kelly Superchargers and ended up getting Road Huggers. Road Huggers are supposedly made by Kelly, but are exceptionally HORRIBLE tires. They seem to have good tread life, but they are obnoxiously loud.

I live about an hour away from that tire store, but am out in the area once in a while. So every time I'm in the area (once every couple months or so) I have them checked for leaks and such. Basically they just check the air pressure to make sure the tires aren't losing any air.

I can't even begin to state how many problems I've had with Discount Tire Company. I had put aftermarket valve stem caps on my car, and had a leak and had them air up my tires. After they finished I very specifically asked them to get my valve stem caps back (a $10 set). They did not return them to me. They told me they had been thrown away for liability reasons. The next time I went back they were on one of the kid's cars that worked there. (I know they were mine because they had been custom painted for my car.)

I did tell the manager, however, and he did nothing. I decided it was best to just let it go since I had had no way of proving they kid stole them.

Well, I had a second set of valve stem caps that were aluminum and over the winter they had corroded to the threading on my valve stems. I went in to have them replace them all (it's in the warranty that it's covered). Not only did they not replace them all, but they only replaced 2, without even checking to see if my other tires were aired up. That was the reason I was there in the first place.

I went back later that week and asked them if they could go ahead and change both of the other valve stems and just make sure all of them have the black plastic caps (this set of valve stem caps was much cheaper). This time they only replace ONE stem.

I had to go in AGAIN the next week to have the other one changed. I asked them if they could go ahead and check my tires because they had all been getting lower despite the weather getting warmer not colder. This time they finally changed the last one. They didn't even bother airing up the other tires. They aired up the one that the valve stem was changed on to 30psi. It was supposed to be aired up to 40psi. It says it right on the sidewall of the tire. Not only did they not air it up all the way, but they let me leave their store with a tire at 15psi. After I asked them if they could air them all up or at least check them. 15psi is more that sufficient to cause a blow out should I have hit a pothole or something.

Not only that, but the kid that was working on my car decided he didn't even bother having to line the center cap up to put it on. He just tried to hammer it back on with a rubber mallot. Surely enough he broke a $50 center cap. And then, the store agreed to pay for the center cap, but ONLY IF I found and paid for it and brought in a receipt even after the initial agreement they agreed to track one down and buy it for me.

Now I have to make yet another trip in there because 3 of my 4 valve stems are leaking at the base.

I have been extremely polite up until this point, but the last time I was in there the manager was very crappy with me, and proceeded to tell me that I need to be more responsible with my tires. He even called me stupid. Not, silly or dumb..STUPID.

Brief summary, I've made a total of 7 stops in to Discount Tire Co, and in those visits I have been lied to (about tire brand), called names, treated like an idiot, had items broken, was almost killed upon leaving, and have had something screwed up EVERY single time.

BEWARE HOOSIERS! Don't go to Discount Tire Co. in Noblesville, IN. You may have a pleasant experience with them (many people I know have) but you COULD end up in a situation like mine. Is it really worth it?

Aimee
Alexandria, Indiana
U.S.A.

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This report was posted on Ripoff Report on 04/05/2007 02:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/discount-tire/noblesville-indiana/discount-tire-does-bad-business-ll-around-improfessional-ripoff-noblesville-indiana-242426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE Employee

Your experience.

AUTHOR: Adent42 - (U.S.A.)

POSTED: Tuesday, March 25, 2008
I would like to address some of the issues you bring up and also want to validate, for the record, what the other gentleman posted is true when he refers both to Discount Tire Co. employees and customers. One, I do not and have never been trained to throw customers items away even if it is a liability. I remove the item, explain to the customer why it can create an issue, make a notation on the invoice, and give them back their property. If someone chooses to ignore my advice that is not my problem if it creates an issue for them. If that procedure is not followed you should probably contact the regional office. Speaking of valve caps the only immediate issue I can think of is using the wrong cap on a Tire Pressure Monitoring System sensor because it can ruin a sensor and replacing a sensor is not cheap. Oh, and replacing valve caps are not something covered in the warranty - any warranty we offer. The last thing I would recommend with valves, if you keep having issues pay the extra $2.00 a valve and have chrome sleeves put on them. Not only will the metal sleeve protect the rubber the rubber grommet in the cap will help to curb roughly 80% air loss in your tires. As far as the Road Huggers you went with, why did you go with them? Did someone twist your arm or put a gun to your head? You do have the option of placing an order on our website or even going to a store and we will be more than happy to get the tires you want. Also, Road Huggers, technically, are built by Monarch, but both Kelly and Monarch are private label Goodyears. Now, if your tires were loud were they feathering or cupping? Did you have an alignment checked twice a year or done once a year? Did you rotate your tires every 6,000 miles? Did you have the apropriate speed rating and regular balancing done to insure peak performance out of your tires? Did you know that you should not put the air pressure listed on the sidewall on the tire? You should only put in the air pressure listed on the vehicle placard found usually on the driver side door, but sometimes on the gas tank door or trunk. Why? Because it will allow maximum wear, ride, and performance out of your tires. I do need to say this however. If we break something we should be doing the work to find it and we should pay for it. I have always done it that way. Also, everything that goes into one of our bays should be air checked as long as the tire is not 10 years old (using the DOT number, not the purchase date). If those things are not occurring then, once again, you need to speak to someone in the regional office. And one more thing. Any employee who values his job, particularly a store manager, will definately not be calling a customer stupid. It is a good way to get demoted or fired. I have no doubt you believe he called you stupid, but I find it very hard to believe and think it was probably something you just took out of context in your anger.
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#1 UPDATE EX-employee responds

There is some truth to what you are saying...

AUTHOR: Ryan - (U.S.A.)

POSTED: Tuesday, May 01, 2007
I am an ex Discount Tire employee. I worked for them for over 5 years and just recently quit after graduation to pursue a full time career. I can say that there are some times where air in tires don't get checked, tires leave out of balanced, valve caps and stems get misplaced, etc.

For the most part Discount Tire does an really good job satisfying their customers. Prices are very competitive because its all inclusive. I'm not sure how the Indiana store is run but it seems extreme. I'm not denying the fact you may have experienced this but it seems to be an extreme case.

I can say that i am guilty of not checking air, not balancing a tire, etc. because the work is extremely hard, tiring, and demanding and sometimes you just dont want to get down on your knees for the 1 millionth time of the day. Especially when you get these p***k, s****. />
They come in swearing up and down that they drive a 2007 BMW. "Be careful with my rims...can u put down plastic when you get in my car!" They whine about why their tires are wearing bad, why is my tire pressure so low, why are my wheels scratched, why is my tire have a nail.

Well, you have an alignment wear, you don't check your air pressure, you never rotate or balance them, you have 4 repairs in one tire all of which have gas station plugs and fix-a-flat, you have 4 different brands of tires on your car all with different speed ratings, you drive 90mph over speed bumps, potholes, and curbs while bumping Ricky Martin.

All I'm saying is that I understand where you are coming from, there is some truth to what you are saying, but overall Discount Tire is not as bad as you make it out to be. More often then not its the uninformed customers who think all of a sudden they are professional tire experts because they read a blurb on Wikepedia about tires.
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