Discount Tire does bad business- ll around improfessional ripoff Noblesville Indiana

I would like to address some of the issues you bring up and also want to validate, for the record, what the other gentleman posted is true when he refers both to Discount Tire Co. employees and customers. One, I do not and have never been trained to throw customers items away even if it is a liability. I remove the item, explain to the customer why it can create an issue, make a notation on the invoice, and give them back their property. If someone chooses to ignore my advice that is not my problem if it creates an issue for them. If that procedure is not followed you should probably contact the regional office. Speaking of valve caps the only immediate issue I can think of is using the wrong cap on a Tire Pressure Monitoring System sensor because it can ruin a sensor and replacing a sensor is not cheap. Oh, and replacing valve caps are not something covered in the warranty - any warranty we offer. The last thing I would recommend with valves, if you keep having issues pay the extra $2.00 a valve and have chrome sleeves put on them. Not only will the metal sleeve protect the rubber the rubber grommet in the cap will help to curb roughly 80% air loss in your tires. As far as the Road Huggers you went with, why did you go with them? Did someone twist your arm or put a gun to your head? You do have the option of placing an order on our website or even going to a store and we will be more than happy to get the tires you want. Also, Road Huggers, technically, are built by Monarch, but both Kelly and Monarch are private label Goodyears. Now, if your tires were loud were they feathering or cupping? Did you have an alignment checked twice a year or done once a year? Did you rotate your tires every 6,000 miles? Did you have the apropriate speed rating and regular balancing done to insure peak performance out of your tires? Did you know that you should not put the air pressure listed on the sidewall on the tire? You should only put in the air pressure listed on the vehicle placard found usually on the driver side door, but sometimes on the gas tank door or trunk. Why? Because it will allow maximum wear, ride, and performance out of your tires. I do need to say this however. If we break something we should be doing the work to find it and we should pay for it. I have always done it that way. Also, everything that goes into one of our bays should be air checked as long as the tire is not 10 years old (using the DOT number, not the purchase date). If those things are not occurring then, once again, you need to speak to someone in the regional office. And one more thing. Any employee who values his job, particularly a store manager, will definately not be calling a customer stupid. It is a good way to get demoted or fired. I have no doubt you believe he called you stupid, but I find it very hard to believe and think it was probably something you just took out of context in your anger.

I am an ex Discount Tire employee. I worked for them for over 5 years and just recently quit after graduation to pursue a full time career. I can say that there are some times where air in tires don't get checked, tires leave out of balanced, valve caps and stems get misplaced, etc.

For the most part Discount Tire does an really good job satisfying their customers. Prices are very competitive because its all inclusive. I'm not sure how the Indiana store is run but it seems extreme. I'm not denying the fact you may have experienced this but it seems to be an extreme case.

I can say that i am guilty of not checking air, not balancing a tire, etc. because the work is extremely hard, tiring, and demanding and sometimes you just dont want to get down on your knees for the 1 millionth time of the day. Especially when you get these p***k, s****.> They come in swearing up and down that they drive a 2007 BMW. "Be careful with my rims...can u put down plastic when you get in my car!" They whine about why their tires are wearing bad, why is my tire pressure so low, why are my wheels scratched, why is my tire have a nail.

Well, you have an alignment wear, you don't check your air pressure, you never rotate or balance them, you have 4 repairs in one tire all of which have gas station plugs and fix-a-flat, you have 4 different brands of tires on your car all with different speed ratings, you drive 90mph over speed bumps, potholes, and curbs while bumping Ricky Martin.

All I'm saying is that I understand where you are coming from, there is some truth to what you are saying, but overall Discount Tire is not as bad as you make it out to be. More often then not its the uninformed customers who think all of a sudden they are professional tire experts because they read a blurb on Wikepedia about tires.