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Report: #1358118

Complaint Review: Dish Network LLC. - Salt Lake City Utah

  • Submitted: Fri, February 24, 2017
  • Updated: Fri, February 24, 2017
  • Reported By: Sherri — new York New York USA
  • Dish Network LLC.
    5202 W. Douglas Corrigan Way, Ste. 300
    Salt Lake City, Utah

Dish Network LLC. Dish charged my bank account with unauthorized charge....I'm not even a customer. New York City Utah

*General Comment: Question & possible explanation---

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I contacted Dish to inquire about their cable service as I was thinking of switching cable providers. In the initial part of the call they asked for my debit card number and personal info to store on my profile in case I decided to sign up in the future. I was guaranteed that there would be absolutely no charge to my account unless I activated with them. I then felt uncomfortable with them having card information and asked them to delete the info on their end. I was told they would erase my card info.

This was yesterday on February 23. Löw and behold I log into my bank account today and see a charge I dont recognize and it is from Dish Networks for$1.00. I don't care about the dollar but what they did is wrong. I was in no way notified that there is a charge for them. to "qualify" me for their service. They performed a background check as well so perhaps that is what they deemed as chargeable. I was told that I would receive a credit back to my account in the next 3 or 4 business days. Im not sure if this constitutes as fraudulent behavior or not but wanted to file a complaint as the principal of what they are doing is wrong. Thanks for any help or advice on filing a complaint!

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#1 General Comment

Question & possible explanation---

AUTHOR: Striderq - (USA)

Is the $1 a hold or has it actually posted from your account. If it's a hold, Dish probably will not actually request payment which means the hold will expire in 3-4 business days allowing that money to go back into your available balance.

As I don't work for Dish I'm not sure, but I think the reason for this charge was to check the validity of your debit card information. This way Dish knows that the card info you gave them is good and if you had gotten service from them that they would have gotten paid. Most banks would not consider this fraud as you were dealing with Dish and gave them your card info. Hope this helps explain what propably happened.

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