Report: #259638

Complaint Review: Dog.com - Hazleton Pennsylvania

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Ripoff Report is Xcentric Ventures

Submitted: Mon, July 09, 2007
Updated: Mon, July 09, 2007
Reported By: — angier North Carolina

Author Confirmed

Why?

Dog.com 1 Maplewood Dr Hazleton, Pennsylvania U.S.A.

Phone: 800-367-3647
Web:
Category: Pet Shops & Supplies

dog.comdog.com Bad Customer Service from dog.com Hazleton Pennsylvania

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I placed an order on June 27th and they charged my Credit card the same day. I was assured that the order would arrive within 10 days as it was very important that I have the items by this date.

Today, was day 12 and I finally called and was told that the order had been canceled due to not being in stock. NO ONE had bothered to contact me by email or phone to let me know that they were out of stock and were canceling my order. Had someone alerted me to this I could have had time to place the order from someone else. Now, I am flying out without the needed products. I was talked to very rudely by customer service when I explained that I was upset.

My Advice:

STAY AWAY FROM WWW.DOG.COM

Tammy
angier, North Carolina
U.S.A.

This report was posted on Ripoff Report on 07/09/2007 01:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dogcom/hazleton-pennsylvania-18202/dogcomdogcom-bad-customer-service-from-dogcom-hazleton-pennsylvania-259638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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