Dollar General DG Buyer beware Prepaid Cell Phones Russell Springs Kentucky

At this point I was nOT able to set phone up and had NOT scratched the back of the phone minutes off. I returned to the store and told them the story, how the phone was not able to be set up, and that the minutes were not used or the code was not scratched off.

Manager told me she could refund the phone amount but not the minutes. I asked why?, when they were NOT used or scratch off. She said it is the stores policy. I asked why is this store selling phones and minutes to people that are unable to be set up? She said " it is what they send for them to stock"  So now I ask can I at least have a store credit for the amount. NO she said! This is a huge win for Dollar General! A BIG RIP OFF!

So there you have it, a store that sell phones that can not be set up and they know this I'm sure. That store was able to make a cash sale and the product was not able to be used! 

Also the clerk/manager kept my original recipt!