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Report: #1326889

Complaint Review: Dollar Rent a Car - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Hendrik — Brush Prairie Washington USA
  • Author Confirmed What's this?
  • Why?
  • Dollar Rent a Car Nationwide USA

Dollar Rent a Car Elder abuse, fraudulant business practices Tulsa, Oklahoma Nationwide

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My wife and I rented a car from Dollar at the Denver Airport. I specifically asked about toll roads and toll charges, and was told "Don't worry about them, just take the road and we will bill you". I have received a bill from Dollarrentalfine.com for the $10.10 in tolls (that I owe) plus $60.00!! in so called administrative fees.
Normally when there is an excessive charge at rental businesses there is a large sign mandated by law warning $9.99 per gallon of gas and so on. There was no sign, but certainly once I asked about these they should be required by law to mention huge fees such as this one.
This is obviously a lucrative scheme, as they have set up an office in Mesa, AZ just for the purpose of extracting their fraudulent gains from unsuspecting users of their service.
This is a fraudulent business practice, not to mention elder abuse, if I have ever seen it. They of course hide behind the fact that this fee is mentioned on the "contract" in tiny print towards the end. Of course they have you sign on a touchpad and agree to the wording of the contract before they let you actually look at it. Clearly they encourage (require) their counter people not to mention their outrageous fees. And clearly they don't want anyone noticing that they are going to be charging this, by making sure no one reads the contract until after it has been signed.
I'm glad to pay the tolls, after all, I owe them.
The $60 should be refunded, and this practice should be outlawed.

This report was posted on Ripoff Report on 09/07/2016 03:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dollar-rent-a-car/nationwide/dollar-rent-a-car-elder-abuse-fraudulant-business-practices-tulsa-oklahoma-nationwide-1326889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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