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Report: #326647

Complaint Review: Domino's Pizza - Madison Indiana

  • Submitted:
  • Updated:
  • Reported By: Madison Indiana
  • Domino's Pizza Clifty Drive Madison, Indiana U.S.A.

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I received a mailed coupon from these jokers advising me they would deliver one free medium pizza, with one topping, at no cost to me. Emphasis on NO COST. One Saturday afternoon, my kid was whining for food and I told him he could have the coupon and order his pizza. They informed me there would be a delivery charge of $1.64. I told them this was not stated on the coupon, that it was absolutely free. They didn't care. So I sent my kid to the car to get the sticky and dirty change from under the ashtray to make the precious $1.64. I understand they're hoping you will take them up on the offer and order your free pizza ALONG WITH another $30 worth of food. Tough. All I was taking from them was what was free, mainly because if I want Pizza, I order real Pizza from Papa John's or a local pizza shop.

Sometimes the kid and his friends will order from Domino's and I know that when you place a normal order from them there is no delivery fee (there's no tip either from me, ever). The driver knew the pay risks of the job when (s)he took it. That driver does nothing above and beyond what any other driver does to warrant a tip.

This delivery fee came up simply because they were mad that I took them up on the offer for a free pizza without ordering more of their crap.
So the pizza came and I made my kid go to the door. When the door opened, I heard my kid drop the change all over my hardwood floor. He took the pizza, placed it on the table and started picking up the change, handing it to her as he went. I was about to die laughing and was afraid she would hear me. She finally said that was okay and she left.

I went to pick up the change from the floor she didn't wait on, and it amounted to $.96. I'm glad he mostly went after the pennies and nickels first, all she got to walk out with was $.68. I couldn't have planned that one better myself.

I guess that $1.64 wasn't worth it to her if she had to jump through a hoop to get it. She would've got the rest of it if she would've waited, it's not his fault he couldn't hold a big handful of change and open a doorknob and a couple of deadbolts (teenagers are clumsy).

They ripped me off big time. They should've said carryout only or some such other nonsense on that coupon if they were worried about a delivery charge. Or minimum order required. They had their chance to get out of bringing an absolutely free pizza to me, but I guess that coupon would've wound up in the trash with the rest of them if they could've resisted promising me something for free.

Bryce
Madison, Indiana
U.S.A.

This report was posted on Ripoff Report on 04/16/2008 09:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dominos-pizza/madison-indiana-47250/dominos-pizza-dominos-pizza-racket-delivery-charge-madison-indiana-326647. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
19Consumer
0Employee/Owner

#19 UPDATE EX-employee responds

Seriously?

AUTHOR: furthurandbeyond - ()

POSTED: Friday, May 31, 2013

I used to drive delivery, and there is always a delivery fee. Just stating that. The driver gets a small portion of it, and who knows where the rest goes. The coupon said you could get a pizza at no cost to you. And that would have been true had you went to the store to pick it up. Also, why brag about jewing drivers out of tips? The only person who covers the driver's gas, is the driver and the customer. The driver makes an hourly wage, but if all of their pay goes into their gas tank to bring YOU YOUR pizza, what would even be the point of working the job? Your tip covers the gas that the driver put into their tank to serve you. Don't be such a bitter a*hole.

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#18 Consumer Comment

Honey Boo Boo?

AUTHOR: Mike - (United States of America)

POSTED: Monday, January 21, 2013
Reading this was like watching an episode of Honey Boo Boo. Spiteful, malicious people like you are the reason places that utilized tipped employees charge a delivery fee. Granted, the entire system of tipping should be eliminated and all employees should make a living wage, but just being a d****e and not tipping is disgusting.

If you can't afford luxury items, stay home and make some Ramen Noodles.
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#17 General Comment

Thankless

AUTHOR: BeenJammin - (United States of America)

POSTED: Thursday, August 25, 2011
You are a prime example of why this country is going to He** in a handbasket. People these days expect everything cheap as heck, or just handed to them by the government. The delivery drivers do not have it  easy and it  is very hard on their personal vehicle not to mention they buy their own gas. These days are hard enough on low wage workers why do people like you ignore the fact that they work hard for pennies then have to put up with crap from customers all day. There is also a risk of them getting robbed for the $60 bucks in their pizza bag. If your to cheap to pay them for hand delivering it to you then get off your big butt  jump in your car and pick it up yourself. 
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#16 Consumer Comment

Tax?

AUTHOR: I am the law - (USA)

POSTED: Wednesday, July 06, 2011
I could be wrong, but if you have a coupon that will give you something for free, I think you still have to pay the tax on it. Could the $1.64 be tax?
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#15 Consumer Comment

"PIZZA PIE SONG".....just type in 668678 at this site and go to 'Consumer Comment #39'.....

AUTHOR: Karl - (USA)

POSTED: Tuesday, May 24, 2011
at Ripoff Report #668678 to sing it!

PIZZA TO THE PEOPLE
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#14 General Comment

your a disgrace

AUTHOR: lauren - (United States of America)

POSTED: Monday, May 23, 2011
wow. i took the time to make a user name three years later to let you know that your a disgraceful pathetic human being and pretty much what's wrong with the world. dont the fact that your a cheap piece of s**t out on the poor delivery girl because your broke and angry.  Who would actually teach their kid to conduct themselves like that.  It's sad to know there's more of you being created.  Are you really that stupid and inconsiderate to think that the delivery girl made the rules for dominos pizza and the guidelines for the coupons.  No its the rich CEO's that never have to deal with lowlifes like yourself. And you take it out on her giving her no tip and having your child go scrape sticky change.  Ha but yeah dont laugh cause THAT would be mean....... people never seize to amaze me how cheap and pathetic they can be.  It's okay, karma never fails... I'm sure you will get plenty. and let me continue to laugh at you a tad.... "i order real pizza from Papa John's.." hahahaha.
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#13 Consumer Comment

I Used to Deliver Pizza's

AUTHOR: Whistleblower - (Canada)

POSTED: Sunday, April 05, 2009
Domino's offered a free pizza, not free delivery so get that straight. Why complain over a buck and change? Your getting a free pizza and your complaining to pay a simple dollar and 64 cents??? That is ridiclous!!!

You also mention that you don't tip delivery drivers. What if you were working that kind of job for minimum wage and depended on tips to earn a sustainable living? I used to deliver pizza, put wear and tear on my own vehicle, I realy cherished the tips that I received. I was a real heart breaker for the few people who did not tip me.


This web site is for people who have truly been vicitmized by scams or have been treated badly by bad business preactices, not for people who want to wine and complain about pointless things.
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#12 Consumer Comment

What a RIPOFF!

AUTHOR: Jeff - (U.S.A.)

POSTED: Friday, March 13, 2009
Bryce,

Boy, you really showed em, huh? How shrewd of you to RIPOFF a delivery person, who's at least working a job instead of sitting on their fat a*s, while their kid is whining for food. Way to show off those finely-honed parenting skills!

You b***h about a $1.65 delivery charge, brag about not ever giving a tip, allow your kid to inadvertently screw the delivery person out of $0.96, and you have the stones to claim YOU'VE been ripped off? I really pity your kid.

This is almost as bad as your whinning about how McDonald's "ripped you off."
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#11 Consumer Suggestion

About delivery charge

AUTHOR: Steve - (U.S.A.)

POSTED: Wednesday, December 03, 2008
Okay.

I am going to explain to everyone.

First, the franchisee can implement what amount of charge they want.

The coupon said free pizza but look at the coupon for limitations.

There is a delivery charge which, not only Dominos, but most places do have.

Second, the drivers get a reimbursement which could be $1 - $1.25. Thats not enough for the drivers but that is how it is.

Third, Dominos, and the other Big Giants are stock companies, it mentions on the boxes as well as commercials.

If it mentioned c/o then that would be what it is.

What I do is explain to customers on this

"Your total with tax and delivery charge, not including the driver is"

I am not forcing customers to tip, not making a threat, not saying you must tip.

You have the right, therefore if you feel your not getting and granted the services, don't blame it on the drivers.

The drivers are doing their jobs, the franchise owner is going along with the company.

Lets say the customer calls back and orders additional and its a credit card, then the customer can add that on to their charge with their authorization or they can pay cash.

Now, lets say if a customer calls back and reorders then usually there is a way to delete the del charge function. It depends on what stores that will do it to accomidate business with customers.

therefore, if your not happy about del ch. simply stop on by and bring in the coupon. They will be happy to accomidate the issue for you and resolve and bring matters to an end.

If you want more info on the delivery charge, google those words and you will see.

Hope this explains well.
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#10 Author of original report

Gee, Bennie, I never knew that was where you wound up after L.A. Law!

AUTHOR: Bryce - (U.S.A.)

POSTED: Saturday, October 04, 2008
You're about as bright as him, dancing for nickels the customers 'might' throw at you to cover the car payment and the mileage and the wear and tear and the insurance. Oh, and yeah, the gas. Sure. How come you don't get that delivery fee when I'm paying for an order? Huh? Cause someone's already jacked that into the price of the pizza? Oh, if it's already figured into the price of a pizza, and then I have to turn around and absorb that on a 'free' pizza, then the pizza's not really free, then is it, Benny?

P.S. I loved you on L.A. Law, but maybe picking cans out of the street trashcans and dumpsters would be a better career move if you can't get back into acting.
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#9 UPDATE Employee

Delivery Fee

AUTHOR: Bennie - (U.S.A.)

POSTED: Friday, September 26, 2008
Hi Bryce, I am sorry you felt ripped off by the coupon, but all adverts do say on the bottom(in small print) that a delivery fee may apply. This is not to punish you or try to throw something in your face, its basically to cover the driver's mileage and a part of his/her hourly wage. I am a delivery driver for Domino's and I did not like it until it was explained to me that is what it is for, and it helps keep labor costs low, so we can give you offers like a free pizza to try. Kinda like shipping/handling for something mail ordered of sorts, it may be free but you still have to cover the shipping and handling costs. Additionally, Domino's is not the only franchise to charge a fee, I do not know about your local area but where I am, both Papa Johns and Domino's charges for delivery, and from what I've seen, its up to the franchisee whether or not they will charge for delivery, but I do know of 2 Domino's stores that went out of business over the past few years, and guess what, they did not charge for delivery.

As for tipping, that is completely up to you whether you do or not because many other people do because they appreciate us bring a hot, fresh pizza to their door in a timely, and friendly fashion. Also, as a driver, I really do live off my tips, my hourly pays my car, insurance, phone and rent/utilities, my mileage pays for my gas and my wear/tear, and my tips is so I can eat, drink, ect. so please remember that before you get some smug look about "Im happy because I dont tip". You wouldnt like it if I took 10-35% of your paycheck now would you?
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#8 UPDATE Employee

Delivery Fee

AUTHOR: Alex - (U.S.A.)

POSTED: Tuesday, July 29, 2008
A.) My comment was a response to the fact that this consumer was claiming that they were charged a delivery fee as a punishment or as a personal attack which is rediculous. Every coupon says at the bottom "carry-out only" or "delievery fee may apply" I was not defending the fee at all.

B.) My employment with Domino's is as a driver. I know pefectly well that some people won't/don't tip because of the fee. I don't like having to charge it, or deal with it myself. I don't like that the total bill is two dollars more than the coupon. I don't like doing that to a customer. However, with gas prices as they are, I do appreciate the offset from millage amount we get from the fee. It costs a lot to be a driver these days. Not to mention for some runs it's the only income we will recieve because there's a large amount of people in my delievery area that won't tip (for financial reasons, or just personal preference as this complaining consumer was bragging about).

C.) You don't seem to be aware that the delievery charge is split between gas mileage for the driver and store insurance policies to cover employees. Therefore it isn't just "lining pockets".

You are very quick to assume things and don't seem intent on actually reading comments through. Please take more time to consider what you are reading and writing before your next reply.
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#7 UPDATE Employee

Delivery Fee

AUTHOR: Alex - (U.S.A.)

POSTED: Tuesday, July 29, 2008
A.) My comment was a response to the fact that this consumer was claiming that they were charged a delivery fee as a punishment or as a personal attack which is rediculous. Every coupon says at the bottom "carry-out only" or "delievery fee may apply" I was not defending the fee at all.

B.) My employment with Domino's is as a driver. I know pefectly well that some people won't/don't tip because of the fee. I don't like having to charge it, or deal with it myself. I don't like that the total bill is two dollars more than the coupon. I don't like doing that to a customer. However, with gas prices as they are, I do appreciate the offset from millage amount we get from the fee. It costs a lot to be a driver these days. Not to mention for some runs it's the only income we will recieve because there's a large amount of people in my delievery area that won't tip (for financial reasons, or just personal preference as this complaining consumer was bragging about).

C.) You don't seem to be aware that the delievery charge is split between gas mileage for the driver and store insurance policies to cover employees. Therefore it isn't just "lining pockets".

You are very quick to assume things and don't seem intent on actually reading comments through. Please take more time to consider what you are reading and writing before your next reply.
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#6 UPDATE Employee

Delivery Fee

AUTHOR: Alex - (U.S.A.)

POSTED: Tuesday, July 29, 2008
A.) My comment was a response to the fact that this consumer was claiming that they were charged a delivery fee as a punishment or as a personal attack which is rediculous. Every coupon says at the bottom "carry-out only" or "delievery fee may apply" I was not defending the fee at all.

B.) My employment with Domino's is as a driver. I know pefectly well that some people won't/don't tip because of the fee. I don't like having to charge it, or deal with it myself. I don't like that the total bill is two dollars more than the coupon. I don't like doing that to a customer. However, with gas prices as they are, I do appreciate the offset from millage amount we get from the fee. It costs a lot to be a driver these days. Not to mention for some runs it's the only income we will recieve because there's a large amount of people in my delievery area that won't tip (for financial reasons, or just personal preference as this complaining consumer was bragging about).

C.) You don't seem to be aware that the delievery charge is split between gas mileage for the driver and store insurance policies to cover employees. Therefore it isn't just "lining pockets".

You are very quick to assume things and don't seem intent on actually reading comments through. Please take more time to consider what you are reading and writing before your next reply.
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#5 UPDATE Employee

Delivery Fee

AUTHOR: Alex - (U.S.A.)

POSTED: Tuesday, July 29, 2008
A.) My comment was a response to the fact that this consumer was claiming that they were charged a delivery fee as a punishment or as a personal attack which is rediculous. Every coupon says at the bottom "carry-out only" or "delievery fee may apply" I was not defending the fee at all.

B.) My employment with Domino's is as a driver. I know pefectly well that some people won't/don't tip because of the fee. I don't like having to charge it, or deal with it myself. I don't like that the total bill is two dollars more than the coupon. I don't like doing that to a customer. However, with gas prices as they are, I do appreciate the offset from millage amount we get from the fee. It costs a lot to be a driver these days. Not to mention for some runs it's the only income we will recieve because there's a large amount of people in my delievery area that won't tip (for financial reasons, or just personal preference as this complaining consumer was bragging about).

C.) You don't seem to be aware that the delievery charge is split between gas mileage for the driver and store insurance policies to cover employees. Therefore it isn't just "lining pockets".

You are very quick to assume things and don't seem intent on actually reading comments through. Please take more time to consider what you are reading and writing before your next reply.
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#4 Consumer Comment

All of that may be true, Alex. However...

AUTHOR: Truth Detector - (U.S.A.)

POSTED: Sunday, June 29, 2008
...you need to realize that those most harmed by a delivery charge are the delivery drivers and their tips. A company may have a right to charge a delivery charge - but by the same token, the consumer has every right to refuse tipping the delivery driver to offset the delivery charge.

Our family always picks up our own pizza to avoid superfluous charges like this, but we have friends who have adjusted their spending in the manner described above. Before, they would typically tip a delivery driver $1-2 - depending on the size of the order. Now, that particular benefit to the delivery driver sits in the pocket of the company fat cats you were defending in the form of a 'delivery charge'.

Seems to me, your so-called 'company policy' has just robbed a hard-working delivery driver of his/her tip. Care to defend that part of the deal, Alex?
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#3 UPDATE Employee

Delivery Charge

AUTHOR: Alex - (U.S.A.)

POSTED: Sunday, June 29, 2008
Delievery Charges are included in all Domino's delivery orders. The minute you push the delivery button on the order screen, the fee is instantly added. This is also included in free orders. Often times those free pizzas say in small print on the bottom "Delivery may be extra". No one charged you a delievery fee because they were angry about you getting a free pizza. It's just company policy.
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#2 Author of original report

Robert, that one was for you

AUTHOR: Bryce - (U.S.A.)

POSTED: Thursday, April 17, 2008
I knew you wouldn't be able to resist commenting on this. Unfortunately, a Company trying to build goodwill in the neighborhood only wound up being figured out for the deceptive liars that they are by not honoring their own certificates. It's unfortunate companies today are so money hungry all they can do is lie, cheat and steal.
And it would BE unfortunate if I taught my son he should get out the vaseline and take their reamings everytime they want to profiteer off of him through deceit.
What do you call the operating methods of a store that promises an absolutely free pizza with no mention of delivery fees or minimum orders, etc,? Screw that. Stay on topic here or don't comment. When that's how these corporations decide to operate, it's time they open their mouths to take some of their own medicine. And you may say I was only hurting the delivery person. I think not. I was helping her realize she was working for the wrong company, while hurting Domino's by promoting high turnover in their store.
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#1 Consumer Comment

It's unfortunate.

AUTHOR: Robert - (U.S.A.)

POSTED: Thursday, April 17, 2008
It's unfortunate that your son has you for an example on how to deal with people.

Tell us again about your wonderful parenting skills. Tell us again how you demonstrate your respect for your own child and others.

What a mean, nasty person you are. I can only hope that very soon your son comes to realize that the rest of the world doesn't opperate they way you do.

Hopefully, you son won't develop the disdain you seem to have for him and everyone else you come into contact with.
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