Dressale Terrible dresses and horrible customer service China

After so much search for a nice dress for am occasion we landed up on dressale.com To be honest, it looked so good and all the dresses were kind of eye catching. We browsed many dresses and finally selected one (it was very costly even after on going sale, we paid $150 with shipping). We customized ordered it and paid extra bucks for customization. When we received the dress, we were utterly disappointed with the quality of stitching and material used. This was no where near to the pictures on website.

I wrote an email to customer service and to my disarray, their customer support experience was a nightmare. After so many email exchanges (around 18) and screenshot of the dress with faulty stitching they replied saying still it looks good and offered us $10 discount for new purchase. I have filed a dispute with Paypal and will file a claim with Paypal later. Hopefully paypal helps here in the resolution atleast. Lesson learned: Never order anything from a China based brand or website. USA based companies are customer friendly always. Stay away from this website.